Vice President, Service Innovation Consulting
Cambridge Consultants

Job Info

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Introductory section

We are building our digital service innovation team and are looking for candidates with the experience and skills to help our clients bring innovative digital services to market. The Vice President, Service Innovation Consulting will focus on the commercial context and business models associated with digital products and services.

This is a senior role, and you will be working closely with other teams of specialists around the business.

What you can bring

We are looking for strong strategic thinking, combined with an ability to guide the innovation and development of digital products and services.

We typically start with the pre-specification phase, so we need to communicate ideas well with senior people in our client base. You will need to be able to frame these ideas within the commercial strategies of our clients and help them adapt their approach and adopt new business models when appropriate.

All of this is within exciting and fast-moving technologies where your ideas will push the limits of what has been done before. We expect you to keep well informed of new digital technologies and development techniques.

You must be inquisitive - to ask 'why?' and 'how?' To think about the experience and user needs and understand why one approach will probably work better compared to another.

As an experienced strategist, you will be able to:

• Work with clients to refine ambitions and communicate how our team can help them
• Ideate opportunities to form new business models
• Give support and leadership to the team to design and develop a service that enables the business model
• Support clients at all stages of service development - from opportunity assessment, proposition ideation, road-mapping, prototyping, go-to-market planning, operating model design, through to successful launch and scaling
• Act as a vital bridge between client ambition, user insight, and the art-of-the-possible

What we can offer

The digital services we co-create, develop and launch with our clients are often transformational. They are not obvious, and we need a team who can make sense where there is little framework or direction in place. It may mean resetting the focus and asking fundamental questions.

The services we design are sometimes purely digital and sometimes have a physical element, making this a unique opportunity to do both.

This is an opportunity to work with a range of clients - the big and the small; from established multi-national to ambitious start-ups. Clients are disrupting different market sectors such as consumer, industrial and medical. Some have existing products and are looking for new ways to deliver their offering, and some have a new product, a new idea, or a working service. They might have a limited understanding of the digital part and may need to solve a technological problem or be shown how to scale.

At Cambridge Consultants, you will have a like-minded technology, engineering, and science organization behind you. People who are brimming with ideas and a hunger to solve problems.

Specific responsibilities

Working with clients:

• Lead the delivery of digital product and service projects in a senior client-facing role
• Travel to client sites for workshops, meetings and presentations; however, most of your time will be spent working with the Cambridge Consultants team rather than at clients' sites

Supporting sales:

• Take a lead role alongside business developers in defining projects with potential clients and generating proposals
• Take responsibility for ongoing account development in collaboration with the wider Cambridge Consultants' commercial team

Develop Cambridge Consultants' capability:

• Work closely with business developers around the business to help them understand and identify digital service development opportunities
• Develop propositions and appropriate collateral to expand our offerings to the market
• Mentor others in the team to sustain a robust and collaborative working environment

Minimum requirements

ESSENTIAL

• Significant experience delivering truly innovative digital service projects
• Experience in thinking commercially about business needs and ensuring digital services support clients' business strategies
• Experience of technology development and comfortable outlining the system architecture required to enable the strategy to become a reality
• Knowledgeable about the latest digital technologies and credible at a technical level, with the ability to work closely with experts across domains to deliver a complete solution
• Comfortable engaging with clients at the pre-sales stage to define a project to meet their needs
• Good communicator in both written and spoken form, credible with the most senior executives and less experienced stakeholders alike; with those who are technically fluent and those with limited technical understanding

DESIRABLE

• Demonstrable experience engaging with clients across strategic, innovative, and development dimensions
• Experience working with a broad range of clients and across sectors
• Experience in leading the sales process for new clients
• Experience across the full breadth of tools and approaches used in digital service design with relevant training and qualifications
• An innovative thinker with a strong academic background and a degree in a relevant subject

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EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Cambridge Consultants is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you'd like to view a copy of the company's affirmative action plan or policy statement, please email usjobseekersupport@cambridgeconsultants.com. If you have a disability and you believe you need an accommodation in order to search for a job opening or to submit an online application, please e-mail usjobseekersupport@cambridgeconsultants.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Successful applicant must comply with the federal contractor Covid-19 Workplace Safety mandate requirements.

Benefits

• Choice of medical dental and vision plans
• Flexible spending accounts
• 22 vacation days for full time employees
• Competitive base salary
• Pay for performance
• Profit-share bonus plan based on company and individual performance
• 401K with discretionary company match
• Life Insurance
• Relocation assistance, if applicable
• 13 weeks fully paid Parental Leave

Future prospects

Cambridge Consultants is committed to developing its employees' careers and has a flexible policy for individual capabilities and preferences. Promotion is linked to merit.

Diversity & Inclusion

Cambridge Consultants is a workplace where everyone is welcome. When the brightest minds come together and feel included, that's when we develop the most important technology breakthroughs. We believe that diversity can only flourish when everyone feels involved and has a sense of belonging. We welcome and value all people regardless of their characteristics and encourage applications from all backgrounds and dimensions of society.

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