Vice President, Fraud Operations
DraftKings

Job Info

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At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

We are DraftKings. We're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what's next, and continuously reinventing the industry. We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We are growing rapidly and are searching for a Vice President to lead the Fraud Operations team, manage its day-to-day operations, and expand into additional areas and operational teams in the future. You will ensure industry-leading performance and compliance with all regulations. This includes tasks related to player identification, fraud prevention, player account adjustments, and anti-money laundering. Sounds good to you? Join us.
What you'll do as a Vice President, Fraud Operations:

• Design, oversee, and lead a multi-year strategy that establishes DraftKings as an industry leader in the Fraud Operations area (as well as future named areas/teams).
  
• Design and lead a scalable and efficient organizational structure, maximizing the skills of our talented internal teams while enabling significant growth.
  
• Develop and oversee goals, KPIs, and performance metrics to enable an outstanding customer experience, both internally and externally.
  
• Integrate and lead an outsource support staff service provider to ensure effective resourcing during peak seasonal volumes.
  
• Partner with a cross-functional group to design, build and implement next-generation back-office processing systems to maximize efficiency, improve customer interactions, and manage risk.
  
• Enhance and own agreed SLAs for the Fraud Operations business across relevant jurisdictions.
  
• Develop and optimize fraud-related processes while remaining current on emerging trends and industry best practices.
  
• Partner with the Regulatory Operations and Compliance teams on a variety of tasks including procedural changes, investigations, reporting, filing SARs, fraud reports, and other regulatory requirements on all verticals.
  
• This leadership role will expand into additional operational teams / areas that will be determined over time.
  
  

What You'll Bring

• 10+ years of e-commerce experience specifically focusing on fraud prevention and investigations. Knowledge of the gaming industry and relevant regulations is a plus.
  
• Multiple years experience setting multi-year strategies, initiatives to achieve, and management systems to exceed goals.
  
• Multiple years of experience leading and rapidly scaling large teams (100+ FTE) across multiple geographies and jurisdictions.
  
• Bachelor's degree in a related field or equivalent education and experience.
  
• Excellent analytical, organizational, people leadership, and communication skills within a matrixed environment.
  
• Experience in product management to deliver systems and capabilities for the business.
  
• Experience managing external staffing/resourcing organizations.
  
• Experience with 3rd party risk management systems or fraud solution providers.
  
• Experience with various payment systems and their risks and dispute resolution processes.
  
• Critical thinking, creative problem solving, natural curiosity, and passion for the job are essential in this role.
  
• Experience with SQL or other relational database query language skills, able to run complex queries for pulling data a plus.
  
• Ability to lead in a dynamic, rapidly changing environment to include taking on additional responsibilities, strategic areas and operational teams
  

Join Us!

Our teams are fueled by innovation. We are looking ahead, building what's next, and continuously reinventing the industry. We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Ready to build what's next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

This job has expired.