Vendor Relations Analyst
CornellCookson

Job Info

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CornellCookson, a division of Clopay Corporation is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. 

• We have an excellent opportunity for a Vendor Relations Analyst in our Plains, PA Storefront location

The Vendor Relations Analyst has a very important role within Cornell Storefront Systems.  Analysts work on special projects as directed by the Vendor Relations Supervisor to ensure jobs are managed and completed accurately and timely.

Responsibilities include but are not limited to: 

• Complete Vendor Requests from the Service Department when there is no vendor available. Complete multiple requests in order of priority assigned by the Coordinator
• Request Certificates of Insurance, Vendor Update Sheets for vendors in noncompliance status
• Complete daily map updates
• Request current Trade Certification Certificates for relevant Vendors and log accordingly
• Set up New Vendor Cards in Navision as needed
• Quickly resolve errors and updates to Vendor Cards
• Assist in reviewing and resolving vendor performance issues and concerns
• Timely & accurate communication of CSSI Expectations to our vendors
• Pull reports from Navision to identify Vendors in noncompliance for Insurance
• Work with manager to cover weak market areas with qualified vendor service
• Initiate new vendor business relationships to ensure proper vendor coverage for customer locations
• Administer distribution of vendor performance awards
• Assist in the management of the select vendor program
• Collaborate with Supervisor and Service Managers as needed to resolve specific vendor issues
• Enter vendor update sheets into Navision as they are received. Follow up with vendors due to be updated.
• Assist the Vendor Relations Assistant in monitoring Vendor Relations Shared Inbox and Vendor Requests when CALL volume is high
• Assist the Service and Accounting Departments to resolve calls in ETVR and FRM stages
• Assist manager in implementing and managing Cornell Storefront’s Mobile Tech Connect
• Actively participate in and contribute to Idea System Meetings

At Cornell, our business strategy is to be the most proactive Door Expert in the industry. We hold every employee to the standard of being proactive and solution oriented and we expect this behavior to drive all decisions and actions. 

Primary Internal and External Contacts:

• CSSI Vendors
• Vendor Relations Supervisor
• Service Manager
• Team Supervisors
• Account Managers
• Accounting 

Competencies:

• Has experience (4+ years) providing superior service within the vendor relationship using results orientation and quality practices. Considers the business through the eyes of a customer
• Works to achieve all goals, targets and objectives.
• Is an active Team participant, resolving conflicts, building appropriate alliances and networks and contributes full as a member.
• Optimizes team skills and uses appropriate project management methods to produce workable plans, define priorities and set realist deadlines.
• Actively supports colleagues and team toward effective change, encouraging continuous improvement.
• Demonstrate a logical thought process involving all relevant parties with consideration given to qualitative and quantitative measures.
• Takes proactive ownership of personal and professional development.
• Communicates using effective interpersonal and influencing skills both verbally and in writing.
• Understands and supports CSSI's mission, strategy and goals.

Additional:

• Good interpersonal and analytical skills
• Plan and organize work effectively in a fast paced environment
• Ability to exercise independent judgment use discretion and maintain confidentiality
• Excellent communication skills, both oral and written
• Comfortable using Word, Excel, email and in Internet
• High School degree or equivalency required

We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.

Equal Opportunity Employer, providing a drug-free work environment.

EOE Male/Female/Disabled/Veteran - We welcome applications from Veterans and the Disabled!

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