UX Strategist
Vanguard

UX Strategist - CX Journey Lab

Create the next generation of native experiences for Vanguard clients

Our company mission is to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. The Client Experience and Digital department promises to create meaningful world-class experiences that exceed client expectations, positioning Vanguard as the trusted financial partner and industry disruptor.
As a UX Strategist in mobile, you will champion user experiences that satisfy client needs and drive the business forward. You will shape the strategic vision and provide input on every aspect of UX, from research and concept to information architecture and UI design. You will partner with product and technology leads to establish, execute and convey the vision for the next generation of native experiences at Vanguard.
Your impact will reach far beyond our clients and our business to set world-class standards for the industry as a whole.

In this role, you will…

• Work in partnership with cross-departmental teams and senior leaders. You will take into account every aspect of the user experience, business and marketing goals to coordinate and deliver strategic vision and design to the highest possible standards.
• Design inspirational and engaging experiences while balancing the goals of the client with the needs of the business. Your expertise in user-centered design principles and user behavior will help advance Vanguard's brand perception.
• Lead all aspects of the project team on day-to-day operations of project deliverables and problem resolution. Coordinate project schedules, assignments and workflows.
• Maintain a deep understanding of the client journey across platforms and collaborate with other UX Strategists to connect the dots and improve our ability to identify and quickly resolve issues.
• Use a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Analyze data and client feedback in order to make critical design decisions.
• Utilize expert understanding of the latest technology and devices (including an understanding of programming languages, network infrastructure as well as web and mobile application development) to produce technically achievable and efficient interactive solutions.
• Expertly present and "sell" design solutions to senior management, project teams, partners and stakeholders. Ensure the success of the strategy and the ability to champion the best possible user experience.

A design experience that delivers

The Retail Client Experience and Digital strategic priority aims to provide Vanguard clients with a best-in-class experience that reflects intelligent, purposeful design. We take a client-centric approach by orienting around journeys - a client's end-to-end experience when performing a certain task - while demonstrating human-centered design and rapid experimentation to create digital experiences that exceed expectations

What it takes:

• Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.
• Minimum five years industry/field experience.
• Interactive web design experience.
• Expert in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience).
• A high degree of creativity, empathy, passion, and problem-solving ability.
• In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing). Experience using data (both quantitative and qualitative) analysis techniques to inform design.

Specializations that'll make an impact

• Native and multi-device experience is a huge plus.
• Proven experience solving complex communication problems and crafting world-class experiences for large-scale programs.
• Expert communication skills (storytelling and visualization) and the ability to get buy-in on those ideas within a large organization.
• A deep understanding of user experience design (architecture, design, development and analysis).
• Proven ability to lead a team and program level initiatives to success.
• Ability to turn failures into successes.