Tier II Onsite Field Technician
Red River Technology

Job Info

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Red River is seeking a Tier II Field Technician to work in a remote capacity supporting one our clients.

Responsibilities

• Onsite, in-person end user IT support
• Maintain day to day observation, reporting and follow-up for support metrics and ticket management.
• Manage ticket escalations from Tier 1 engineering team
• Implementation, administration and troubleshooting of Windows and Mac operating systems
• User management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues
• Routine review of incidents, identifying problems and addressing them to resolution
• Assist in identifying recurring problems, escalation to engineering, if needed, and resolution
• Asset management and workstation provisioning
• Assist with execution of approved operational initiatives
• Assist with planning and execution of client-approved change requests
• Provide technical input to Reason for Outage reports, when necessary
• Maintain a firm understanding of the Client's IT infrastructure
• Troubleshoot, test, resolve and escalate (where applicable) incidents with end users who contact Technical Support
• Assist customers with Windows 10 operating system and browser issues, clearing cache and cookies
• Assist with web site navigation, downloading files, pop-up blockers, security settings, and rebooting
• Provide overall technical troubleshooting to pinpoint and resolve customer issues
• Other Duties as Assigned

Minimum Education/Certification/Experience Requirements:

• Minimum 3 years of IT experience with IT administration and support experience with windows desktop administration, MS Office Suite administration, and knowledge of Windows Server; with emphasis on Active Directory.
• Previous Experience in a fast-paced consulting or MSP environment as plus

Preferred Education/Certification/Experience:

• Associates degree desired.
• Desired certifications: CompTIA A+, Security+, Microsoft Certified Professional, Office 365

Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.

Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia, Texas and California.

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required).

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

This job has expired.