Tier 2 IT Help Desk Technician
Tanager Inc.

Job Info

Tanager, Inc., is an information technology company that provides quality products and services to our customers nationwide. We currently have an opening for a Tier 2 IT Help Desk Technician to service one of our fortune 500 customers.

THIS IS A REMOTE POSITION

3rd Shift Night Position

Core Nights & Work hours - Sunday through Thursday; 9:30 PM to 7:30 AM
Must be flexible to work day hours according to project needs if necessary

This position involves direct communication and support to cut over remote sites across the United States to a new technical solution. Excellent communication skills are necessary along with attention to detail, reliability, and desire to service the customer in the utmost professional manner. Staying engaged with the team/leader throughout the shift and helping other team members troubleshoot cutover issues is essential. Being a team player is necessary.

Duties include:

- Advance preparation for staging of locations (Configure required files and tools)
- Remote software installations for customer sites
- Testing and troubleshooting technical deployments
- Working with customer site personnel via phone to coordinate technical cutovers
- Work with 3rd party vendors for support, as required
- Document and provide updates on deployment progress for each site.

Key Requirements:

- Familiarity with Windows & Microsoft office environment
- Ability to follow SOP's and a detailed checklist
- Strong attention to detail
- Excellent written and verbal communication skills required
- Strong troubleshooting skills (Windows and basic networking)

Education/Experience:

- 3 to 5 years of related experience
- Desire customer service and IT support experience (i.e. help desk functions)
- May consider college degree in IT field in lieu of experience
- Basic understanding of Windows 7 and/or Windows 10 operating systems
- Software installation experience

- IT hospitality industry experience highly desired


EOE/AA/M/F/Disabled/Vet
Number of Openings1