A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.
A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works, and plays through next-generation advancements in healthcare, life science, and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.
MilliporeSigma is a North American life science brand offering a broad range of innovative products and services to biotech and pharmaceutical drug therapies businesses. Through dedicated collaboration with the scientific and engineering communities, and as one of the top three R&D investors in the life science tools industry, the brand serves as a strategic partner to customers and helps advance the promise of life science.
Your role:
This position and team reporting structure is the foundational layer of the infrastructure organization of the company. The Telecom Analyst carries out projects (on time, on quality, on cost) and support (incident, requests) activities with a focus on the region, NASA while being part of a global organization. Our telecom scope covers telephony, contact centers and video-conferencing services for the 3 Merck business sectors in an international environment.
• Participate in telecom projects
• Participates with telecom incidents and requests management raised by our internal customers and users (focus on priority and SLA)
• Focuses on the business call center, including CTI with CRM applications
• Monitors, the telecoms services and support reporting tools for proactive management to minimize outages
• Improves and develops our telecom services to best serve the business
• Monitors, review, recommend, test, and implement new telecom software revision/feature sets/patch
• Coordinates and manages planned telecom maintenance activities
• Coordinates with other IT units
• Stays current on IT telecom trends and news
Who you are:
Minimum Qualifications:
• High School Diploma or GED
• 5+ years of telecommunication infrastructure and engineering experience
• 5+ years in-depth working knowledge of at least one of the following telecommunication solutions: Microsoft Enterprise Voice (Skype/Teams), Avaya Aura and call center Elite or Cisco IT Telephony and UCCE
• 5+ years enterprise-scale technical experience with on-premise and cloud infrastructures
• 5+ years of experience on telecom platforms (on-premise and/or cloud), eg, Microsoft (Skype/Teams), Avaya Aura and call center Elite environment or Cisco
Preferred Qualifications:
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