Technical Support Specialist
The Judge Group Inc.

Oxford, Massachusetts

Posted in IT
25 days ago


Job Info


Location: Oxford (CDP), MA
Salary: Competitive
Description: The Judge Group is seeking Technical Product Support Specialist for a full time opportunity.

This job will have the following responsibilities:

  • Issue RMAs as required and ensure RMA database entries are current
  • Coordinate scheduling of repair activities both warranty and non-warranty
  • Support mid to high power laser pre- and post-installation activities
  • Support development of training modules for both in house and
  • Customers Help manage failure analysis activities, including taking pictures and documenting failure analysis results
  • Create/revise work instructions, procedures, user manuals, training documents

Qualifications & Requirements:

  • Technical AS degree in electrical engineering or related field preferred, or a combination of training/work experience Laser/electric/electronic background and previous experience in customer service preferred
  • Understand technical documents and electrical schematics, to utilize them during telephone support After hours and on-call shifts will be required
  • Strong written and verbal communication skills
  • Dependable
  • Excellent computer skills, Microsoft Office

Contact: amassad@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com



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