Technical Support Inside Sales Associate
Altra Industrial Motion Corp.

Job Info

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SUMMARY

Provides reliable technical assistance to external and internal customers across Boston Gear's broad portfolio of product offerings, includes Speed Reducers, Gearing, Standard Enclosed Gear Drives, Custom Speed Reducers, AC / DC Motors, DC Drives, Centric Overload Clutches, and Torque Limiters. Accurately interprets technical data product specifications and end application information, enabling functional interchangeability to grow sales. Comfortable utilizing technical skills in conjunction with Customer Relationship Management (CRM) software to document customer interactions in the form of new contacts, leads / prospects, opportunities, quotes, etc., to win business. Expected to respond quickly to customers' inquiries while engaging in voice of the customer (VOC) initiatives, keeping an open channel for customer ideas that expand Boston Gear's product portfolio and market opportunities.

Essential Duties and Responsibilities

• Competitively cross-references / interchanges products in fast-paced environment
• Performs required calculations for sizing and selection of products
• Responds quickly to written inquiries from customers and prospects through current and evolving communication mediums / technologies
• Fields approximately 15-20 technical calls from customers and prospects, daily
• Provides technical training to Customer Support staff
• Technical liaison between Customers and Engineering, Sales, and Product Marketing to determine mutually beneficial engineered solutions
• Supports key performance indicator (KPI) targets for telephony, customer relationship management, and response times
• Coordinates activities for non-standard materials and new part creation
• Instigates marketing material corrections to keep catalogs and websites current based on part number specifications, prices, and other relevant information
• Participates in factory visits to cross-collaborate on strategic growth initiatives as required
• Serves as designated contact for special projects and contributes to continuous improvement activities
• Works with the Sales Management to amplify their efforts in the field
• Works in a Business-To-Business (B2B) environment

Job Requirements

Critical Competencies

• Capable of collaborating in a team environment
• Ability to influence customer decision making while partnering with Engineering, Sales, and Product Management to win business
• Strong organizational skills and follow-up with Customers and Prospects
• Analytical skills while reviewing part numbers and end application data
• Understands the terminology used in industrial engineering
• Ability to react quickly and logically in high demand situations
• Ability to quickly learn SAP CRM, LeadLift, and new computer technology
• Effective and professional communication skills both verbal and written
• Takes initiative to identify Continuous Improvement projects

Education and Experience Requirements

• Bachelor's degree in Business or Engineering preferred. Equivalent combination of education and related experience required.
• Minimum of 2 years of customer service focused experience required. 5 years and in a manufacturing environment preferred.
• Prior application support experience in a manufacturing environment preferred
• Prior internal sales experience selling engineered products preferred
• Previous experience discussing technical aspects of products preferred

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email to assistance@altramotion.com.

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