Technical Support Analyst
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client in search of a Technical Support Analyst in Austin, TX.Summary:You will contribute to the successful day to day running of the IT Service Desk globally while proactively supporting the needs of our global organization. You will be part of a global team, responsible for ensuring all incidents and requests are resolved for our internal customers. You will be responsible for meeting our agreed Service Level Agreements (SLA's). This person will be identifying and implementing improvements relating to our IT services in line with our customer service excellence standards. You will be part of a team who are the front face of Enterprise Technology to our business, therefor an integral part of our business.Duties:

• Provide and promote first-class, proactive IT customer support
• Collaborate with the wider IT Operations team on solutions and best practice
• Install and support various business services and desktop applications
• Support your global colleagues in their continued development
• Create, update and support adoption of ITIL based support processes and procedures

REQUIREMENTS:

• Proven experience operating a Service Desk tool supporting both local and remote users
• Good working knowledge of Windows Operating Systems
• Good working knowledge of Client Anti-Virus Systems
• Good working knowledge of Active Directory and Exchange user administration
• NTFS and File Share permissions
• Local and Wide Area Networks
• Excellent and proven problem solving and troubleshooting experience
• Hardware, software purchase and maintenance
• Familiarity with the ITIL framework
• Documentation of processes and solutions
• Experience of imaging & configuring Windows laptops/desktops
• Experience of supporting Microsoft based technologies Office 365 and SCCM

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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