Lincoln Electric is the world leader in the design, development and manufacture of the highest quality arc welding products, automated joining assembly and cutting systems, and has a global leading position in brazing and soldering alloys. With over 125 years of innovation and service excellence, we are committed to employing talent that will support our strategy to foster innovation, drive growth and provide a first class experience for our customers. Lincoln Electric: we operate to a higher standard to build a better world.
Req. ID: 22028
PURPOSE: The Technical Service Rep, Supervisor provides in-depth troubleshooting and technical sales support of assigned product groups and is knowledgeable about products across the entire product line. They are highly proficient in the Service Department systems, policies, and procedures. Capable of managing projects with minimal oversight and making decisions on warranties and customer issues that occur while adhering to company policy. Makes independent decisions about handling customer complaints. Manages, mentors, and coaches less experienced personnel. Service and leadership capacity in absence of manager. Provides assistance and coaching to less experienced employees.
JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):
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