Technical Product Support (REMOTE)- Global View Time
ADP

Job Info

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THIS POSITION IS REMOTE 

ADP is hiring a Techinical Product Support position.  In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView's SLA. The GV Tech will ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards. The Technical Lead will as needed review and define methodologies or processes and ensure Payroll Specialists are trained following GV requirements, including Stellar Services.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Ensure that the implementation teams deliver clients defect free and in compliance with the template.
• Mentoring the new team members coming on-board
• Managing the incoming T2S from Project Services/Implementation.
• Managing client escalations and urgent/critical tickets to provide stellar service to clients.
• Team player and assisting all our team members for any technical / non-technical / process / functional related questions or queries
• Helping and assisting our teams such as MS, PS with any questions or queries they have (technical / non-technical). This will in-turn educate them with our processes and provide stellar services to our clients.
• Creation of work schedule rules.
• Work schedule variants and selection rules according to business requirements.
• Dynamic work schedules as per requirement
• Absence quotas and attenance quotas
• Over time hours and Comp off.
• Excellent skills on schemas TM00TW15, and PCR's TR10, TO20, TO16, TE30.
• Created various Time Types according to business requirement.
• Time Wage Types for regular & O.T hours
• Time related features
• Excellent in PCR's for various business requirement.
• Knowledge of MX pay rules and regulations
• Performs other related duties as assigned.
• Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices.

QUALIFICATIONS REQUIRED:

• Over 2 Years of Directly Related Experience configuring GV Time.
• Bachelor's Degree or its equivalent in education and experience.

 

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Compensation range for this role for U.S. Colorado Residents
Minimum: $49,300
Maximum: $70,205
Compensation Type: Salary

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