Technical Product Owner

Malvern, Pennsylvania

Posted in Retail
4 days ago

Job Info

Technical Product Owner - Web

Do you have a passion for building and creating great web experiences that delight our clients? Are you experienced in working on web applications? Do you have the technical chops to know how to build and optimize a world class web platform by partnering with your engineering partners? Do you want to be part of a new and fast-growing team? Are you an experienced product manager with a deep appreciation of the Agile approach to building software? If so, then we need you!

Evolve the Client Experience

Help lead Vanguard's secure site,, focusing on evolving the overall client experience and underlying architecture. Drive modernizing the web experience, reimagining, and rebuilding the information architecture and navigation to improve our clients' overall ease of use and effectiveness. You will lead foundational pages and tools which make up the core of Vanguard's secure site, with the goal of improving access for clients and elevating the experience. You will join a team of product owners who are accountable for directing and prioritizing agile teams' activities, based on a relentless focus on client needs and a strong understanding of business drivers.

In this role, you will...

  • Lead elements of the web channel, including parts of the web platform, by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas.
  • Manage an agile team passionate about enhancing features within the web experience and directs production support activities.
  • Prioritize the team's work to meet key business goals and deliverable dates.
  • Embrace the test and learn mentality to drive iterative improvements to the client experience.
  • Accountable for key metrics of digital channel experience (e.g., NPS, NFS, CX index) and channel performance (e.g., availability, response time).
  • Write and deliver business requirements through user stories to the dev team.
  • Ensure quality software and experiences are delivered.
  • Ensure navigation and findability are effective by living and breathing the end to end site map and client flows.
  • Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available.
  • Product manage and optimize self-directed tools and key foundational pages.
  • Work collaboratively with CX Journeys to further enable the web channel for key client journeys.
  • Continuously audit the site looking for opportunities for improvements on UI, usability, content, benchmark scenarios, and diligently enhancing and simplifying all parts of the experience.
  • Challenge the business to drive for innovative solutions; "think out of the box" and ensure best in class solution designs. Embrace and drive experimentation to measure and implement integrated and proven solutions.
  • Create, maintain, and employ various qualitative and quantitative analysis techniques to continually improve the user experience.
  • Build and maintain strong business support from team members to promote a consistent approach to decisions/impacts and client propositions.
  • Work with the team to continually optimize the efficiency of our agile implementation and delivery.

Design an experience that delivers

A critical component of the Vanguard flywheel is delivering a world-class client experience. With that in mind, the Client Experience & Digital (CXD) Retail sub-division was created in 2019 to enhance our clients' experiences and differentiate Vanguard from competitors that adopt aspects of our low-cost investment philosophy. We create meaningful world-class experiences that exceed client expectations, positioning Vanguard as the trusted financial partner and industry disruptor. These roles will join the broader CXD Advice family, supporting the RIG advice engine.

What it takes

  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • 8 or more years' work experience, including 3+ years of leading large cross-functional/cross-regional teams on major organizational projects
  • Demonstrated ability to achieve results while working in cross-functional environment
  • Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.
  • Demonstrated experience and deep understanding of user experience best practices.

Special Factors

  • Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

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