Systems Specialist I
BC Forward

Job Info

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Systems Specialist I
BCforward is looking for highly motivated System Specialist for Dallas, TX 75261.

Role: System Specialist
Location: Dallas, TX
Contract role

Job Description:

• ADM 201 Certified Salesforce administrator with 3+ years Administrative experience with a minimum 500-seat environment handling all aspects of CRM, case management and platform maintenance.
• Good understanding of Salesforce SOQL, SOSL and security model Experience in handling field creation requests, validation rule implementation, workflow implementation, new record types and Approval flows.
• Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
• Experience in working through a stream of cases and ensure turnaround times are met. Intermediate knowledge of support concepts and policies* Platform Scope: Grade 4 scope + the following: - Document business processes, solutions and knowledge articles - Document standard operating procedures - On-call production support including complex troubleshooting and triage
• Execute on proactive monitoring activates - Complex platform enhancements Technologies as appropriate to the role: SOQL, JavaScript, Java, Apex, VisualForce Web Services[SOAP & REST], XML, XSLT, XPTH, HTTPS , SQL, Systems Administration, Linux Support, Cisco SW and HW, End User Security Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Interested candidates please send resume in Word format Please reference job code 176326 when responding to this ad.

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