Aries is undergoing a wide-ranging technology evolution. We are moving from a traditional, datacentre-based technology stack to an Agile, AWS-hosted platform, built following DevOps practices. We have the investment and the enthusiasm for change. Now we are looking for a Level 1 Systems Engineer, who is up for the challenge working on this transformation.
We expect this role to evolve quickly, as we move to the cloud, allowing you to learn new technologies and ways of working.
Role Summary:
We have a fantastic opportunity for an entry level Systems Engineer to join us in our North Andover office. You will be an integral part of an IT Operations function that performs production support as well as internal end-user desktop support. You will provide high quality and professional technical support for various IT services across local and regional offices. You will be required to build excellent end-user relationships and gain a good understanding of business-critical periods, processes and applications.
Job Requirements:
The primary role of this position is to ensure that our business colleagues are working as efficiently as possible. This requires you to provide excellent customer and technical support, resolving incidents and problems as quickly as possible. Applying workarounds and resolutions to IT Incidents to restore acceptable IT Services to the Business to allow colleagues of Aries to achieve their work goals.
Secondary, but equally important, is support of our production infrastructure.
Responsibilities:
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