Supervisor, Service
HORIBA Instruments Inc.

Job Info

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The HORIBA Groupof worldwide companies provides an extensive array of instruments and systemsfor applications ranging from automotive R&D, process and environmentalmonitoring, in-vitro medical diagnostics, semiconductor manufacturing andmetrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespreadconfidence in the HORIBA brand.

Inspired by ourunique motto, "JOY and FUN," we focus on social responsibilities by buildingstate-of-the-art products for scientific advancement; especially for protectinghealth, safety, and the environment. "HORIBARIANs," the HORIBA employeesall over the world, look forward to working with additional creative andentrepreneurial self-starters. To learn more about our unique culture, visitour culture page.

GENERAL SUMMARY:

The service supervisor is a technical and hands-on person with supervisory experience. The Service Supervisor is responsible for testing, installing, repairing instruments, managing the product specialists and growing service revenues for the Custom Spectroscopy Solutions (OSD) division and based in Piscataway, NJ

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include but are not limited to the following:

• Support technically Product Specialists and Field Service Engineers (FSEs) as needed
• Back up Product Specialists and FSEs as needed [customer support, installation, testing....]
• Primary contact for internal and external escalation management process.
• Work with Service Manager and Product Line Managers (PLMs) to implement continuous Product training for Product Specialists, FSEs and Affiliates.
• Initiate and actively participate in the content creation of service technical notes and service manuals.
• Create and implement post-sales campaigns to increase revenues [upgrades, contracts, paid services, etc.]
• Responsible for monitoring and delivering on agreed upon KPIs for post-sale product support team and implement corrective actions as needed.
• Maintain CRM platform (ServiceMax) and create Dashboards with appropriate KPIs
• Support Sales, Production, R&D and Quality functions as needed

Requirements:

• Bachelor or Master's degree in physical or biological sciences
• Experience with optical spectroscopies such as Raman and Photoluminescence is a plus
• Experience with optical microscopes is a plus
• Experience with instrument control software such as LabVIEW is a plus
• Familiarity with general electronics is a plus
• Familiarity with Salesforce / ServiceMax or other CRM platform is a plus

CompensationPackage:

HORIBA Instruments offers acompetitive compensation package that includes a 401(k) plan with match;employee group dental, vision, life, and disability (short and long-term) paidfor by the company; medical insurance, family dental and vision insurance, andsupplemental life insurance available with reasonable employee contributions;employee assistance program; paid holidays, vacation, and sick time; flexiblespending accounts; and educational reimbursement and commuter benefit programs.

This job has expired.