Supervisor, Customer Operations
Life Fitness

Job Info

---

An empty treadmill isn't compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.

Inspire. Innovate. Make an impact and join our team!

JOB SUMMARY:

The Customer Operations Supervisor 's focus is to serve the needs and fulfill the expectations of Life Fitness Customer's. Responsible for supervising, training, mentoring and coaching Customer Care Specialists in attainting best customer service possible. The Customer Care Supervisor will ensure that thru proper hiring, training, and mentoring, customer care reps are able to manage all aspects of the orders.

PRIMARY RESPONSIBILITES:

• Hires, trains, and mentor's a team of 8 - 15 Sales Support Specialists.
  
• Ensures proficiency in the process of entering, scheduling, and making available to ship all sales orders.
  
• Establishes Key Performance Indicators. Monitor and analyze performance against KPI's and maintain proper performance documentation.
  
• Identifies and Isolates areas where improvement is needed both in performance and process. Works to develop training to overcome weaknesses while improving strengths.
  
• Maintains a positive attitude and fosters a positive, growth focused working environment. Drive a collaborative, innovative, autonomous, and inclusive culture.
  
• Establishes and maintains communication standards with Customers, internal departments as well as inside and Outside Sales Reps.
  
• Using extensive problem-solving skills, manages and resolves escalations within the Customer operations organization quickly, efficiently and in the best interest of the company while remaining customer focused.
  
• Works directly with Senior Manager, Director, and Sales managers in communicating accurate order status and Sales Goal tracking on a Monthly basis.
  
• Keeps informed of new products and services, along with new processes and procedures.
  
• Works to ensure that thru proper and timely process and procedure all efforts are made to meet and/or exceed the Customer Expectations as well as Revenue goals.
  
• Run and analyze reports and provide needed information to Senior Manager. Utilize reporting to manage teams KPI's as well as ensure process adherence. Provide consistent feedback in monthly 1:1's with team to ensure performance standards and to manage deficiencies.
  

QUALIFICATIONS/SKILLS REQUIRED:

• 7+ years in an order management, customer service, sales support role.
  
• 2-5 years supervisory experience
  
• Proficiency in Microsoft Office Suite (focus in Excel, PPT & Word)
  
• Strong written and oral communication skills.
  
• Proven decision-making and critical thinking skills.
  
• Strong customer service, analytical and Oracle ERP skills.
  
• Ability to multi-task and prioritize in a fast-paced, high stress environment.
  
• Proven leadership presence and abilities.
  

EDUCATION:

• BA/BS preferred.
  

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Want to take the next step in your career?

Life Fitness takes pride in our talented employees and believe in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits and unleash your potential.

If you feel the open position you see is right for you, we invite you to apply.

Learn more about us here.

Life Fitness does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law - click here for more information

Life Fitness and Workday Privacy Policies

This job has expired.