Supervisor Access Center
Tower Health

West Reading, Pennsylvania

Posted in Health and Safety

Job Info


The Access Center Supervisor is responsible for supervising the Outpatient Scheduling and/or Medical Group Scheduling Representatives and Access Center Team Leads. The functions that are supervised are related to timely and accurate collection of data to complete the scheduling, pre-registration and/or insurance verification, when applicable, for all tests/procedures, including complex diagnostic procedures, and medical group practice appointments during the scheduling call, as well as ensuring staff are modeling behavior to promote a positive patient experience.


Education Requirements

  • 4 year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree
  • Relevant Experience
Required Skills
  • Computer Skills to include use and navigation
  • Customer Service Skills
  • Excellent Communications Skills
  • Excellent Interpersonal Skills
  • General Clerical Skills
  • Keyboarding
  • Microsoft Excel
  • Microsoft Word
  • Multi Line Telephone Operational Skills
  • Multitasking

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