Student Success Coordinator
Clark University

Job Info

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Category:: Staff and Administrators
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Department:: DOST-Dean of Students 3110
Locations:: Worcester, MA
Posted:: Nov 8, 2023
Closes:: Open Until Filled
Type:: Full-time - Non Exempt
Position ID:: 169676

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

Reporting to the Associate Provost for Student Success/Dean of Students and the Assoc. Dean of Students in the Division of Student Success, the Student Success Coordinator, will support the Associate Provost for Student Success, divisional projects, and the frontline operations for the Division of Student Success.

More specifically, the Student Success Coordinator will work closely with the Student Success Leadership Team on their calendar management, and projects relating to the division.

A major part of the Student Success Coordinator is working closely with the Student Success helpdesk workers to provide exceptional "customer service" to students, families, and campus partners.

This person will also be responsible for supporting students whose experiences and various social and emotional issues may impact academics. Referrals may be generated to other units/departments on campus to assist the need of the student.

Major Responsibilities:

Project Manager for Divisional Projects

• Provide direct assistance to the Associate Provost of Student Success - calendar support, projects, etc.
• Oversee key projects from the Student Success Leadership Team
• Plan and coordinator divisional wide events, including training and development logistics
• Coordinate the production and delivery of marketing and communication assets

Student Success Help Desk Operations Coordinator

• Develop the Student Success Help Desk Operations - hiring of staff, and the development of protocols for the first tier of frontline support for students, families, and campus partners.

Back up Support for Purchasing:

• Assist with budget management, allocation, and processing purchase orders (SmartBuy Plus), including operating funds.
• Purchase and ordering of supplies for CCC.
• Processing of American Express and Bank of America.
• Journal transfers for various expenses between on-campus departments, etc.

Division of Student Success Operations Support

• Oversight of key resource accounts
• Scheduling software and computer upgrades.
• Arrangements for fairs/events.
• Booking room reservations and room changes as needed.
• Updating notices on the Front Desk Q & A One Drive doc., re: new information, drop-in announcements/changes, other updates for the ASEC building, and general campus information.
• Coordinator/administrative assistant positions will all be cross-trained within the division, allowing for continued department coverage in the absence of one's colleague.

Participate in the growth and development of the Center, Division, and Clark University

• Support key initiatives and experiences within the Division of Student Success and the University, such as opening weekend, orientation, commencement, family weekend, traditional events, etc.
• Serve as a responsible committee representative as requested.
• Attend necessary meetings and inform staff regarding relevant information
• Promote efficiency and courtesy throughout the University community and ensure that is consistent with the Division of Student Success mission and values.
• Remain cognizant of the University's mission and identity, the constant promotion of diversity, equity, and inclusion, and the importance of student voices.
• Communicate effectively with your supervisor concerning pertinent unit and/or University matters.
• Other duties as assigned that are within the best interest of the division.

Requirements:

• The successful candidate will possess a high school degree with 3 to 5 years experience, Bachelor's degree preferred with 1-3 years of relevant experience with administrative job functions.
• Knowledge of appropriate software, including: Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
• Administrative Writing Skills
• Managing Processes
• Demonstrated understanding of, appreciation for, and commitment to diversity, equity, and inclusion.
• Proven excellent written and verbal communication skills; excellent organizational, presentation, and time-management skills; strong human relations skills.
• Ability to work effectively in a dynamic and diverse environment, especially with a highly creative student population.
• Possess collaborative disposition; possess the ability to think critically and strategically; demonstrate strong communication, manage multiple priorities efficiently and effectively; and work well under pressure.
• Communicate effectively with the supervisor concerning departmental and/or University matters.
• Other duties as assigned that are within the best interest of the division.
• Ability to exercise discretion and confidentiality with institutional data and student information

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

Clark University embraces equal opportunity as a core value: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

• Resume
• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.

This job has expired.