Student CFC Advocate
First Financial Bank

Job Info

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We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The First Financial Bank Student Client First Center Advocate program provides college students the opportunity to gain professional experience engaging with clients through phone calls. Client First Center employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding client expectations. Offering flexible full-time summer work schedule, flexible part-time work schedule during the school year, and an opportunity for full-time banking career path at graduation. Students must have reliable transportation to travel. less than br>Ideal candidates will be transitioning from a Client First Center Co-op or Intern role. Hands on mentoring from managers and exposure to others in the organization will help prepare students for future careers at the Bank.less than br>

Essential Functions/Responsibilities

• Answer customer inquiries relating to bank products and services. Inquires may be received via telephone delivered through call routing technology.
• Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
• Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
• Complete required online compliance courses
• Model the way for peers and coworkers aligned with First Financials Mission and Values
• Adhere to all compliance and regulatory procedures
• Required to work 32 hours a month

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• Currently enrolled in a two or four year undergraduate degree program
• Strong verbal and written communication skills
• Demonstrated ability in providing excellent customer service
• Meet minimum performance standards, and complete work assignments.
• Maintain availability during normal/designated business hours
• Adherence to the Bank's data privacy, security, and confidentiality policies.
• Ability to work in a team environment
• Ability to multi-task and be flexible in a fast-paced environment
• Ability to demonstrate initiative
• less than strong>Remote work environment meets specified requirements:less than /strong>
  • Separate work environment within home
  • Work area free of external distractions or interruptions, and must have safe working conditions as well
  • Dependent care provided during work hours (remote work is not a replacement for child or elder care)
  • High speed home internet service performs at acceptable levels
  • Ability to connect to wired ethernet cable
• less than strong>Willing/able to report to office for:less than /strong>
  • Technology or other home remote outages
  • Minimum 90 days in office if placed on written warning or greater until performance improvements are sustained. In cases of discipline, an associate may be required to begin/return to working from their on-site designated location to retain their employment.
  • Adherence to the Bank's data privacy, security, and confidentiality policies.
  • Full complement of equipment will be provided for primary work location (home or work); must ensure safety, proper care and return of company provided equipment
  • Supervisors, managers and contact center support remote work options will be evaluated on a case-by-case basis
  • The Bank reserves the right to amend or cease a remote work arrangement and/or amend or cease its remote work program

Preferred Knowledge and Skills

Level of Complexity and Scope

• Entry level position within the Client First Center of First Financial Bank.
• Regularly handles basic, straight-forward tasks.

Degree of Independence and Decision-Making

• Resolve customer issues through account research and utilization of support materials and resources.
• Works under direct supervision.
• Regularly follows established guidelines and escalates complex issues to management.

Required Supervisory Responsibilities

• N/A

Physical Requirements

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.

This job has expired.