Sr. Program Manager (Educational Resources Leader)
Indiana University

Job Info

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Department

OFFICE OF ONLINE EDUCATION (UA-OEC-IUBLA)

Department Information

Indiana University's Office of Online Education (OOE) is responsible for protecting and maintaining the academic integrity of an IU degree, facilitating collaborative opportunities presented by online education, and utlizing IU's scale, resources, reputation, and diversity of offerings to expand online education offerings to students located in Indiana, as well as nationally and internationally. OOE oversees growth and development of more than 200 online degree and certificate programs that to date enroll in excess of 10,000 students annually.

Alongside OOE, the Office of Collaborative Academic Programs (OCAP) facilitates engagement and coordination of collaborative degree program creation amongst participating IU campuses. OCAP also works closely with chancellors, faculty, and administrators to oversee, encourage and provide tools for the assurance and maintenance of high quality online and distance education courses and programs at an institutional level.

Job Summary

The Sr. Program Manager reports to the Interim Director for the Office of Collaborative Academic Programs. This role is part of a strategic team to scale enrollments in online programs across multiple campuses by providing management, strategy, and resources to maintain, support, and enhance academic program quality and experiences which support program enrollments, student perseverance, and graduation.

Department-Specific Responsibilities

• Supports online, collaborative Business degree programs in the Schools of Business & Economics on the IU East, IU South Bend, IU Kokomo, IU Southeast, and IU Northwest campuses. May support other online professional programs.
• Leverages excellent communication and program management abilities to build rapport, consensus, and bridge faculty, university leadership, and staff professional partnership.
• Facilitates collaboration and meaningful communication with stakeholders; listens to and evaluates stakeholder needs.
• Provides strategic assessment and guidance in support of holistic online program quality and offerings, from marketing input to student service supplementation to curricular change support, to align IU Online will online education industry standards and best practices.
• Relays knowledge of best practices, policy, enrollment management practices, and student experience recommendations. Identifies barriers and resource needs and advocates with appropriate individuals to bring resolution.
• Works with OOE staff, program faculty, and instructors to develop, refine and enforce policies and procedures for online program development and maintenance, and to ensure effective and efficient operation of online programs, enrollment management, and student services across all IU campuses.
• Prepares reports, audits, and reference documentation for census, sponsorship, and/or change management and circulates/moderates feedback for review and approval. Keeps well-informed with higher education industry topics, innovations, and system utilization specific to online education, digital teaching and learning, and modern learner needs.
• Ensures online degrees are compliant with all federal, state and accreditor regulations for collaborative academic programs and online education at IU, especially with state mandates on transfer (STGEC, SAP, Military Second Service, Credential Engine).
• May prepare Indiana Commission for Higher Education (ICHE) new degree proposal forms.
• May manage collaborative degree proposals through institutional degree approval processes at all levels (school, campus, university), as well as accreditors ICHE and the Higher Learning Commission.
• Supports program review and assessment of online courses for quality and compliance, including application of the Quality Matters rubric.
• Represents OOE and OCAP in interactions and collaborations with other university offices. Represents IU, academic program portfolio, and OOE to external stakeholders such as the Indiana Commission for Higher Education and the Higher Learning Commission, as well as at national conferences, seminars, and professional development events.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define educational resources methodologies and standards; provides direction and guidance on high priority educational resources projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase educational resources initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of resources for the area of educational resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale educational resources projects with a wide audiences in support of academic initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry educational resources standards, technologies, procedures, and metrics; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other educational resources leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to educational resources.

Qualifications

EDUCATION

Required

• Master's degree in related field

WORK EXPERIENCE

Required

• 4 years in related field
• 1 year of management experience in related field

Preferred

• Experience supporting higher education curricular and academic best practices, academic policy knowledge and interpretation, and/or instruction in a higher education setting

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams

Preferred

• Demonstrates program management, rapport, and collaboration with academic leadership
• Knowledge of curriculum development and management
• Familiarity with Business degree programs and/or other professional degree programs
• Familiarity with, or desire to learn, best practices in program assessment

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Employees with an approved remote work arrangement should plan to attend in-person business events and meetings, held 4-6 times/year (subject to change). Candidate proximity to south-central and central Indiana is desirable.

Work Location

Bloomington, Indiana

This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Advertised Salary

$82,000-$86,000 a year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Educational Resources & Tech

Job Family: Educational Resources

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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