Sr Manager Sales Training - Remote
Dexcom, Inc

Job Info

---

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported expected full-year 2021 revenues of $2.48B, a growth of 27% over 2020. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 6,000 people worldwide.

Position Summary

This position is responsible for leading and developing the US Sales Training Team. Through effective customer engagement this agile leader and direct reports will be supporting the sales training and development of high-performance HCP customer facing sales teams, as well as leading assigned projects and supporting general functions across the Sales Training Department. This position will manage projects involved in the delivery and development of HCP customer facing sales personnel by collaborating with cross-functional teams, including but not limited to Marketing, Customer operations, Tech Support, Finance, Clinical and Regulatory groups as well as external partners.

Essential Duties and Responsibilities

• Support the development, implementation, and maintenance of national and regional training programs on assigned projects such as sales meetings, product launches, initiatives, new tools and resources impacting the field sales organization
• Ensure effective execution of in-person or virtual training delivery and maintenance of a field sales new hire and advanced sales training programs designed to accelerate core knowledge and skill mastery of new hires in the field sales and customer care organization
• Build trust and credibility with key stakeholders, i.e., RSD, DBMs, Marketing, etc. through regular interaction, evidenced by feedback and proven working partnerships
• Strategize on regional training needs for field-based, customer-facing roles and conduct field rides to assess effectiveness of training programs, resources, and tools.
• Ensures both Training & Brand Strategy is effectively represented in all training programs
• Support maintenance of learning assets in LMS in coordination with L&D partners
• Collaborate with stakeholders in assessing needs analysis, making recommendations and updating training curriculum to meet business and stakeholders needs
• Maintain expert level competencies in Facilitation & Presentation, Coaching & Feedback, Learning Consulting, and required systems and software and coach direct reports to achieve high level of competency in these areas

Essential Duties and Responsibilities (Continued)

• Attend assigned conferences and meetings
• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
• Development and implementation of standard new hire sales training program to accelerate productivity of new hires in the field.
• On-going development support and implementation of an advanced sales training program, designed to promote best in class sales organization.
• Ensure training implementation and completion through e-learning software and identify needs for new training curriculum as deemed appropriate.
• Helps to ensure that trainees understand and comply with quality standards and requirements as documented.

Functional Description

Develops, establishes and directs sales training strategies and policies to ensure the maximum effectiveness of the sales organization. Determines and evaluates sales training needs for the organization. Develops sales training strategies. Develops and directs sales training curriculum, programs and procedures. Creates, organizes and conducts sales training sessions. Facilitates formal and informal presentations to senior management, sales organization, and other internal functions as appropriate. May work with marketing team and product management to incorporate marketing strategy into training curriculum. Provides guidance within the sales organization and shares best practices. Analyzes performance of sales personnel to determine need for additional training. May oversee a staff of sales trainers and/or contract trainers. Keeps informed of new training methods and techniques. This is an internal sales training position.

Scope

• Establishes operational objectives and work plans, and delegates assignments to team members / supporting employees.
• Provides guidance and support to team members / employees.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Requires the ability to effectively influence others and manage sensitive situations.

Functional/Business Knowledge

• Knowledge and awareness spans all aspects of the specific functional area.
• Enhances understanding and knowledge of how functional objectives support corporate objectives.
• Possesses in-depth knowledge of leading best practices in area of expertise.

Judgement

• Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
• Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.

Management

• Manages activities of two or more sections or departments.
• Directly manages the coordination of the activities within a function/department with responsibility for results.
• In some instances may be responsible for a functional area or contracted / outsourced employees or matrixed reports and not have any direct reports within the organization.
• People management responsibilities include hiring / terminations, performance reviews, career development coaching, and compensation decisions.

Experience and Education

• Typically requires a Bachelors degree with 13+ years of industry experience.
• Previous diabetes-related medical and/or pharma sales experience with a track record of sales success
• Work requires significant local and potential overnight travel to regional/ headquarters meetings
• Quick learner and adaptability in a dynamic work environment
• Organized and efficient at delivering during high volume work cycles
• Requires the possession of a valid state driver's license, automobile insurance, and satisfactory Driving Record as determined by company policy.
• Requires willingness to work a flexible schedule which may include weekends and/or evening work.
• Requires willingness to live within regional boundaries

Preferred Qualifications:

• 2+ years experience in a leadership role
• 5-8 years of previous people management experience.
• Virtual facilitation experience and certification

Travel Required:

• Ability to travel (50-75% travel) with overnight stays, occasionally including weekend work throughout the year.
• Regional Field Trainers must travel by car and/or plane to meet with TBMs in their region, attend regional/national meetings and facilitate training sessions, as needed

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

This job has expired.