Sr Manager-IT, Sales & Service Technology
Kohler Co.

Kohler, Wisconsin

Posted in Retail

This job has expired.

Job Info

Sr Manager-IT, Sales & Service Technology

Work Mode: Hybrid

Location: Kohler, WI 


 Responsiblefor sales and service digital technologies at Kohler, including but not limitedto customer relationship management, sales force automation, customer service, B2Bportals, and inside sales solutions.

Leading,inspiring, and developing a team of managers and associates able to bridge thegap between digital, business, and IT.
Takinga leadership role for global deployment across Sales, Service,and Marketing Clouds throughout Kohler, helping align technology,organizational structure, and process.
Creatingand aligning the sales and service technology roadmap, ensuring alignment withbusiness priorities by being a key partner and thought leader, as well workingwith the EAO, Cybersecurity, and other IT teams to ensure security,scalability, and integration with other platforms.
Ensuringa focus on "solving the right problems" through design thinking, and arelentless ability to identify the next most critical priority
Provenability to lead Agile delivery teams, using experience with Scrum, Kanban, SAFeand/or other frameworks.
Partneringwith business counterparts, vendors, and the PMO organization to deliver theroadmap, through a combination of Agile MVPs through to larger capabilitytransformation programs
Trackingprogress against the strategy and roadmap, intervening where required to ensuredelivery of business value.
Advocatingfor continued focus and investment in digital capabilities, using a combinationof storytelling with results and the art of the possible.
Strongawareness of privacy and data security regulations & considerations, andworks with data & analytics, security, and privacy teams to ensure that allsolutions are compliant.
Buildsknowledge of what is coming next, through external networks, contacts, andpartnerships. Understand the changing competitive, consumer, and technologylandscape and identifies opportunities to bring new tools, concepts, andapproaches to Kohler.


Collaboration/ Team Leadership
Actsas an integral senior leader in the Digital Capabilities team.
Buildsa diverse team, and develops a culture of equity and inclusion.
Leadswith an inspiring purpose, clear roles and responsibilities, and defined measurementsof success
Developsand mentors direct reports and others, helping shape meaningful development andcareer plans and providing appropriate stretch assignments as well timely andconstructive feedback
Teamplayer, with the courage to drive change through positive disruption whilemaintaining a respect for associates and the team
Successfullyestablishes and maintains partnership with others, at all levels of theorganization and across business and IT functions.
Ableto manage and deliver through third parties, being tough and representingKohler's interests when required, and also ensuring that third parties are partof the team.
Developsand maintains networks of decision-makers and key influencers.
Duringperformance of assigned tasks, watch for any missed opportunities in definedbusiness process, making adjustments as required.  Communicates scope changes with other teammembers.
Providesfeedback to team and program management regarding customer relationships.

ProblemSolving and Analysis
Utilizesdesign thinking techniques to understand the real opportunities and problems tosolve
Detailoriented in work and analysis.
Exhibitsstrong initiative and strong analytical thinking
Abilityto achieve goals despite obstacles through innovative thinking.
Whendeveloping scope & priorities, challenge obsolete practices, questionaccepted truths, and eliminate non-value-added processes.
Controlproject scope, resources, and quality within budget and schedule to meetobjectives and achieve benefits. Develop practical systems scope that enhancesthe business function.

Self-starter,able to identify opportunities and make well thought out, timely decisions
Takesownership for assigned tasks, working to complete them on time with targetedresults towards end objectives.
Willinglyaccepts ownership for tasks within an initiative where they are assigned a leadrole.
Possessesa knowledge and skill level sufficient to naturally make them a 'go to'individual for other team members to get advice and counsel.
Exhibitsstrong, diverse technical systems skills and a complete knowledge of ITprocesses, and solid delivery management skills.

Exhibitsa solid, diverse knowledge of business processes for assigned functional teamand a strong willingness to continue expansion of this knowledge.
Continuesto learn and challenge the latest business practices and initiatives, stayingabreast of industry and Kohler trends

Communication/ Influence
Usespresentation and writing skills to effectively convey information, expressopinions and motivate others to act.
Listensactively and adapts approach to maximize impact.
Demonstratesexpertise & tailors presentations to the needs & level of the audience.
Pro-activelyshares information with team members and stakeholders.
Ableto persuade and influence senior and executive management.

Abilityto react and be successful in an ever changing landscape.
Abilityto deal with ambiguity.
Abilityto lead others through difficult changes.

Learnsfrom assigned tasks and through mistakes made, keeping a positive attitudethroughout.
Stayscurrent in the digital, marketing, and technology industry


Supervisor Relationships:
Reports to VP DigitalCapabilities
Lead and manage associate andpartner staff covering a wide range of roles including managers, architects,analysts, and developers.
Interface with all levels of thebusiness from analysts through presidents, across all company groups andbusinesses.
Independently creates strategyand business plans and is then responsible for delivery.
Collaborate with IT counterpartsto prioritize funding & resources.
Collaborates directly with allmanagement levels and project leaders to determine business objectives and technologysolutions.
Mentors/develops staff andprovides timely and honest feedback and performance appraisals.

Organization Relationships:
Frequent contact with Businessstakeholders
Frequent interaction withother IT Teams, EAO, Security, and IT Infrastructure.
Frequent contact with vendorsrelating to systems to keep abreast of new developments or to resolve problemswith existing installation.

External BusinessRelationships:
Contact with other companiesto research and evaluate digital technologies & methodologies for KohlerCo. potential application.

Education  Requirements

Bachelor's degree or higher inInformation Technology, Business, or related field preferred. Minimum of 10+years' experience. Experience in manufacturing or retail a plus.
Experience with managing andmentoring large teams, including being a manager of managers.
Excellent written and verbalcommunication skills for varied audiences on business and technology related subjectmatter - storytelling, and making the complex simple.
Demonstrated track record of partneringwith business stakeholders and handling multiple complex transformation projectsand delivering results in digital commerce or marketing

To fully demonstrate our commitment to the health, safety and wellbeing of our associates, we are requiring all U.S. based team members to be fully vaccinated against COVID-19 as a condition of employment beginning January 1, 2022. We believe this path forward further strengthens our workforce and the future growth and resilience of our company and community.  Individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

We will consider applicants requiring sponsorship for this opportunity.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen.  So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact  Kohler Co. is an equal opportunity/affirmative action employer.  

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

This job has expired.

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