Exemplary customer service skills (verbal and written)
ServiceNow and Ivanti experience a plus
Proficient Windows, Mac and mobile computing skills
Ability to adapt to a changing environment and handle multiple priorities
Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices.
Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
Troubleshoots LAN, server and connectivity issues.
Utilizes ticketing and hardware asset management system.
Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
Relevant Bachelor's degree or equivalent combination of education and experience
5 - 10 years of related and extensive IT Support experience
Reports to Manager
Use of personal vehicle with mileage reimbursement
According to the US Bureau of Labor Statistics (BLS), Overall employment of retail sales workers is projected to show little or no change from 2019 to 2029. Competition from online sales will lead to employment declines in brick-and-mortar retail stores.
According to BLS, the median hourly wage for parts salespersons was $15.61 in May 2020.
The median hourly wage for retail salespersons was $13.02 in May 2020.