Sr Digital Analyst-CRM IT Operations
Kohler Co.

Job Info

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Sr Digital Analyst-CRM IT Operations

Work Mode: Hybrid

Location:  Kohler, WI

SPECIFICRESPONSIBILITIES
Serve as the subject matter expert on legacySAP technology, features, and offerings.
Researchand assist with making recommendations and developing strategies to implementfeatures/products.
Leadand collaborate with offshore and 3rd party developers.
Createbusiness rules and queries to develop advanced segmentation and assist withanalytics.
Analyzeneeds and develop solutions using traditional and/or agile developmentmethodologies.
Designsolutions that leverage Salesforce best practices and introduce newtechnologies when needed.
Translatebusiness requirements into well-designed solutions.
Abilityto work in a variety of development environments including Agile, Scrum, orWaterfall.
Understandthe entire Legacy CRM ecosystem within Kohler
Displaythe ability to work on multiple projects and initiatives with different andcompeting timelines and demands.
Keep aware of regular releases to help analyzenew technologies, create new processes, and recommend enhancements toSalesforce.

 Technical responsibilities 
Deepknowledge and hands-on experience with Salesforce
Solidunderstanding of SFDC data model and management
Experiencewith relational database management systems and an intermediate workingknowledge of SQL.
Experiencewith Salesforce Sales or Service Clouds and associated data model preferred
Experiencewith preference centers and subscription/list/preference management
Workingknowledge of HTML, email design principles, and email best practices
Experienceor knowledge with AMP script (or JavaScript) and HTML
Experienceor knowledge with SFMC APIs or SSJS is a plus
Knowledgeof CAN-SPAM, CCPA, CASL, and GDPR digital communication compliance
Processresponsibilities 
FollowAgile software development methodology and team architecture standards.
Helpteams develop use case products delivering rapid and regular business value
Participatein sessions with Salesforce.com customers and other team members to understandBusiness Requirements and Business Processes Analysis
Documentdetailed business, functional & technical requirements

Accountabilities
Liaisewith clients (e.g. from Salesforce team, the internal business, IT leadershipon an ongoing basis, to maintain and ensure satisfaction with servicesprovided, and identify opportunities for further growth
Attendgovernance and oversight committees related to technology planning, design, anddecision making
Engagewith other developers to ensure consistency of overall enterprise architecture

Influencingskills and teamwork skills-to collaborate with use case teams and other techarchitecture roles

Business-facingskills
Abilityto communicate effectively with business stakeholders on Agile sprint team
Abilityto manage end to end product development process in specific domain area,coordinating with stakeholders as needed
Ableto build strong relationships with business partners to ensure technologyalignment with business priorities

Skills/Requirements

EDUCATIONAND EXPERIENCE REQUIREMENTS

Bachelor'sdegree in Information Technology, Business, Supply Chain or related fieldrequired.
3+ years of experience configuring andbuilding in Salesforce or SAP CRM is required (including experience coding inAmpscript, Javascript, SQL or HTML).
Abilityto work independently and as part of a cross-functional team in a fast-pacedenvironment Strong verbal and written communication skills.

To fully demonstrate our commitment to the health, safety and wellbeing of our associates, we are requiring all U.S. based team members to be fully vaccinated against COVID-19 as a condition of employment beginning January 1, 2022. We believe this path forward further strengthens our workforce and the future growth and resilience of our company and community.  Individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

We will consider applicants requiring sponsorship for this opportunity.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen.  So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer.  

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

This job has expired.