SOS Business Services Filing Clerk
State of Nebraska

Job Info

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The work we do matters!

Hiring Agency:
Administrative Services - Agency 65

Location:
Lincoln Job Posting

Hiring Rate:
$15.958

Classification Salary Range:
$15.96 - $23.52

Job Posting:
JR2024-00004971 SOS Business Services Filing Clerk (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:
Greet customers and answer questions (in person, via telephone, fax, and email) regarding rules/regulations governing filings, standard office processes, and business entity information of record. Open, review, sort, prioritize and processes mail to ensure proper distribution for timely processing of filings and requests for records. Examine filings and other documents furnished by customers to review for accuracy, completeness, and relevancy of information, and to determine if the criteria for filing have been met. File documents, enter data, update and/or adjust records, and search for and retrieve records using specific computer programs. Prepare copies and certified copies of records. Write routine correspondence involving basic subject matter to return filings when insufficient payment is submitted or filing criteria have not been met. Operate a variety of office machines and office automation equipment to maintain records and to produce records. Determine availability of business names based upon established guidelines. Accept required fees for copies of records and filings and balance cash/checks at the end of each business day.

Under general supervision, greets and provides customer service to the public; follows established procedures performing a variety of tasks to create, maintain and process business documents submitted for filing with the Secretary of State's Office and performs related work as required. This position requires emphasis on providing a high level of prompt, personal, and professional customer service and a high level of accuracy in processing documents on a consistent basis.

Requirements/Qualifications

Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred: Associate or technical degree.

Provide excellent customer service, in person, by telephone and via computer. Must be highly organized, be able to prioritize and manage multiple tasks at one time, have the ability to independently problem solve. Must work independently yet collaboratively in a team setting; analyze, develop and organize materials; establish and maintain positive relationships with agency staff, business entities, consumers, and other diverse individuals. Interact successfully with difficult or irate individuals. Adapt quickly to changes in procedures and conditions and to interruptions which disrupt the workflow. Ability to organize and track projects efficiently; understand and apply instructions, agency policies, state laws, standards and procedures are required tasks. Knowledge of professional office procedures for handling inquiries, requests, and processing paperwork; office record and file keeping methods; and formats used in written business communications. Excellent keyboarding skills needed for data entry; knowledge of personal computers and ability to learn new applications is a must. Compute and total accurate figures involving the use of addition and subtraction, including preparing cash receipts and counting change to customers; pay attention to detail and ensure accuracy and completeness of records and fees. Excellent verbal and written communication skills are necessary. Regular attendance is required Monday through Friday 8 a.m. - 5 p.m.


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.

This job has expired.