Service Rep - Immediate Care - Burr Ridge
Loyola

Job Info

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Employment Type:
Full timeShift:
Rotating Shift

Description:
The Ambulatory Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine. The individual ensures effective clerical operations for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Always conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments.
ServiceRepresentativepromotesincreasedutilizationofLoyolaservicesbymaintaining acustomerserviceattitudethatreflectsthemission,visionandvaluesofLoyolaMedicine.

Ensureseffectiveclericaloperationsfortheserviceareaandperformsalljobdutiesunder

thehighest customerservicestandardstoexceedcustomerexpectations.

Conveysaprofessionaland positiveimageofLoyolaMedicineduringinteractionswithpatients,families,physicians,staff

members andinternaldepartments.

Essential Job Responsibilities:

1. Greeting patients entering the physician practice.

2. Answering office phones, making appointments.

3. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

4. Assists in checking out patients and assists them with referral processing and scheduling process

5. Collects co-pays and posts charges.

6. Charge entry and patient balance processing.

Minimum Education: Required:

Associates degree ORequivalenttrainingacquiredviaworkexperienceor education

Trainingingeneraladministrative,business,healthcareorrelatedfield

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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