Service Manager - Cincinnati, Ohio
EMCOR

Job Info

---

DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-state's oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, and the surrounding areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and monitor the performance of service and repair projects within the assigned customer accounts.
• Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor performance of the service staff in meeting these technical requirements.
• Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.
• Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.
• Ensure adherence to company/management policies and procedures.
• Cooperate in the management/maintenance of good customer and employee relations.
• Cooperate in the management/maintenance of proper and accurate documentation.
• Ensure personal accessibility to customers and employees.
• Provide assistance/support to Account Managers in management of new and existing accounts.
• Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
• Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
• Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.
• Provide customer repair/ replacement estimates in a timely professional manner.
• Complete Emcor's required LMS classes.
• Be responsible for refrigerant inventory of technician's refrigerant usage.
• Complete the service manager goals that are distributed each year.

MINIMUM QUALIFICATIONS

• Working hours 7:30 a.m. to 4:30 p.m. (Additional hours as necessary).
• Minimum of a high school diploma.
• Must possess valid driver's license and proof of insurability.
• Minimum seven (7) years' experience in HVAC and Refrigeration.
• Satisfactory completion of industry aptitude test.
• EPA refrigeration certification (Universal).
• Good verbal and written communication skills.
• Team leader and team player.
• Professional appearance.
• Outstanding customer relations and satisfaction.
• Outstanding employee relations and satisfaction.
• Well-managed and maintained account base, with targeted, or better, profitability.
• Well managed and maintained documents and records.
• Consistency in operations and procedures.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

This job has expired.