Service Desk Intern
CAI

Job Info

---

Service Desk Intern
Req number:
R2470
Employment type:
Part time
Worksite flexibility:
Remote
Job Summary
As a Service Desk Intern, you will provide Level 1 phone-based help desk support to our customers through applying technical knowledge and customer service skills.
Job Description

We are looking for a customer service-oriented Service Desk Analyst-Student Intern to provide Level 1 phone-based help desk support to our customers through applying technical knowledge and customer service skills. This position will be part-time and remote.

What You'll Do

• Provide General IT end-user support including:
  
• Resetting passwords
  
• Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems
  
• Provide first level contact and convey resolutions to customer issues utilizing a knowledge base
  
• Properly escalate unresolved issues to the next level of support with strong supporting documentation
  
• Utilize excellent customer service skills and exceed customers' expectations
  
• Ensure proper recording, documentation, and closure of all records
  
• Recommended procedure modifications or improvements
  
• Preserve and grow your knowledge of Service Desk procedures, products, and services
  

What You'll Need

Required:

• 6+ months of customer service experience in a professional industry
  
• Must be an enrolled college student
  
• High school diploma
  
• Strong troubleshooting and documentation skills
  
• Excellent customer service skills
  
• Strong attention to detail and strong communication skills (both written and oral)
  
• Excellent work ethic
  
• Problem-solving skills
  
• Solution driven
  
• Detail oriented
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

This job has expired.