Service Center Coordinator
SGS North America Inc.

Job Info

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Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Summary

The Service Center Coordinator is expected to maintain the storefront to receive client samples, manage sample reception duties, bottle kit preparation, and shipping and receiving. The Services Center Coordinator provides courier services of pickups and deliveries to/from client sites. The Service Center Coordinator is expected to be knowledgeable of SGS service offerings to deliver expert customer service to maintain customer relationships that generate business opportunities. The Service Center Coordinator works independently in a fast-paced environment. This role is responsible for following all health and safety procedures that promote a safe working environment throughout the facility.

Job Functions

• Receives incoming client samples and arranges sample delivery to the appropriate lab(s) within specified time frames
• Liaises with the laboratory and clients to assist with any questions related to sample status, bottle-ware questions, etc.
• Prepares sample kits for clients and laboratory in accordance with testing requirements
• Fulfills bottle orders upon customer requests for pick-up and delivery
• Provides courier service to clients by coordinating sample pick up and deliveries
• Maintains contact lists and follows up with customers to identify additional business opportunities
• Manages all shipping and supply needs; creates labels and prepares outgoing shipments
• Maintains safe and clean service center in accordance with procedures, rules, and regulations
• Maintains company vehicle in good order and in a clean condition
• Maintains a safe and satisfactory driving record
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned

Qualifications

Education and Experience

• Associate Degree in a Science related field (Required)
• 2 - 3 years' experience in a client service-related role (Required)
• Valid driver's license (Required)
• Bachelor's degree in a science related field (Preferred)
• Ability to understand basic principles of analytical testing (Preferred)

Knowledge, Skills and Abilities

• Oral and written communications Skills: Advanced (Required)
• Self-initiative and Resource Utilization: Advanced (Required)
• Language Skills: Advanced (Required)
• Mathematical Skills: Basic (Required)
• Reasoning Skills: Advanced (Required)
• Computer Skills: Basic (Required)
• Attention to Detail: Intermediate (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to work independently (Required)

Physical Demands of the Job

• Lift/carry/push or pull: Frequently 50 lbs

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