Senior Professional Service Consultant
Wrike

Job Info

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Job Description

Overview

Wrike is a collaborative work management platform that unifies systems and transforms the way teams plan, manage, and complete work. The Wrike platform is the digital workplace for the enterprise and partner of choice for 20,000 organizations and 2M+ users worldwide. Our mission is to enable Operational Excellence by bringing out the best in teams and connecting work with business results.

Wrike has been recognized as one of the fastest growing companies in North America on Deloitte's Technology Fast 500™ list for the last six years and has been named Leader in the Forrester Wave™ report for Collaborative Work Management Tools for the Enterprise in 2016, 2018, and 2020.

Our US headquarters is in Downtown San Jose, California and we have several international offices, including our EMEA HQ in Dublin, Ireland, and our APAC HQ in Melbourne, Australia. Wrike has been named a "Top Workplace" by the Bay Area News Group for the last five years and has earned similar accolades from the San Diego Business Journal, San Francisco Business Times and the Silicon Valley Business Journal.

We are guided by our three core values: Grow, Execute, and Collaborate. These values help us recruit the right talent to join our rapidly expanding team of 1,000+ Wrikers around the globe. It is important to us that each and every Wriker is not only eager to challenge themselves and knows how to get work done, but is an awesome addition to our company culture. We pride ourselves on our ability to attract, retain, and promote the very best talent.

About the Role

We are seeking a talented Professional Services Consultant to join our Professional Services team, which is a critical part of our Client Success organization. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer's initial experience and paving the way for their long-term success.

As part of our Client Success organization, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work:

Fail Gloriously | No Egos | One Wrike | Embrace Change Fearlessly | Best Ideas Win

Responsibilities

• Leading individual customer engagements, and participating in larger global customer rollouts.
• Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
• Supporting the sales team with scoping professional services work and presenting the value of Wrike and Wrike's professional services offerings.
• Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
• Managing successful completion of customer engagements while achieving critical success metrics.
• Advocating for the customer and assisting in the prioritization of new product features
• Collaborating with Wrike's Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
• Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
• Assisting junior members of the Wrike team.

About You

• 5 - 8 years in project management, consulting and customer facing roles.
• Ability to suggest and guide customers on project management methodologies (Agile, PMI, Lean, etc.)
• Ability to quickly understand customer's complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
• Broad expertise in several industries and the customer needs associated with those industries
• Willingness to dive into technical discussions as needed and a desire to learn new technologies including Wrike and the solutions with which it integrates
• Excellent verbal, presentation and written communication skills
• Effective communication across all levels of an organization, particularly executive stakeholders
• Ability to manage difficult audiences and complex client relationships
• Ability to independently navigate and recommend guidance on a customer's change management challenges.
• Firm sense of accountability and ownership of work
• Superior personal organization and time management skills
• Customer-centric, energetic person with developed consulting skill set
• Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.
• Ability and willingness to travel up to 75% of time to client sites across North America and Canada
• Possess qualities that make a good Wriker:
• Critical thinker, generally curious - a true problem solver
• Passionate about learning and improving every day, and motivated to excel
• Open to feedback; coachable
• Strong team player; tendency to put others first
• Self-starter with strong ownership skills, willing to go above and beyond the job description
• Creative and innovative

Nice to have

• Formal certifications in project management methodologies (PMP, Agile, etc.)
• Experience working in a SaaS environment
• Broad understanding of and ability to apply change management principles
• Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
• Ability to identify and create growth opportunities within customer accounts.

Perks & Benefits

At Wrike, you'll benefit from unlimited PTO, medical & dental care, commuter benefits, daily catered meals & snacks galore, team off-sites & happy hours.

Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons in to the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.

Wrike has a public-facing Recruiting Notice that has been drafted to meet applicable law and regulatory requirements (e.g., CCPA, GDPR, etc.). Our most up to date Recruiting Notice can be found here: www.wrike.com/security/recruiting.

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