Scheduling Coordinator
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

In this role, you will serve as a liaison between Accolade2nd.MD nurses, Accolade2nd.md Specialists and current members. Working collaboratively and efficiently with the nursing staff and other teams, you will schedule consults and follow up with members to ensure they are prepared for and understand the consultation process.

Additionally, in this role, you will be asked to:

• Request availability from Accolade 2nd.MD specialist- Primarily to be done through Accolade 2nd.MD platform- GABI.Including communication by phone and text.
  
• Ensure that all communication with Accolade2nd.MD Specialists is handled with professionalism and courtesy.
  
• Support Accolade 2nd.MD specialists with availability and account concerns.
  
• Manage an active inventory of requests with timely follow-up.
  
• Maintain member confidence and protect operations by keeping information confidential.
  
• Effectively navigate multiple internal systems and processes to obtain appropriate data.
  
• Communicate with members throughout the scheduling process to ensure consults are completed in a timely fashion - Via email, phone, & text.
  
• Schedule consults and follow up with members to ensure they are prepared and understand the consultation process.
  
• Analyze, troubleshoot, and resolve scheduling conflicts.
  
• Accurately input necessary member information into the database.
  
• Work closely with the Nurse team and Monitors to facilitate successful consultations.
  
• Work collaboratively and efficiently while providing exceptional customer service to our members.
  
• Meet all team/personal qualitative and quantitative targets
  

To be successful in this role you will need to have:

• 1 year of Medical experience.
  
• Scheduling experience is a plus.
  
• Bilingual in Spanish preferred.
  
• Knowledge of medical terminology.
  
• Ability to navigate through multiple technology platforms.
  
• Time Management, Organization, Attention to Detail, Quality Focus, Productivity, Documentation
  
• Skills, Critical Thinking, Customer Services Skills, and Data Entry.
  
• High level of professionalism.
  
• Excellent verbal, written, and interpersonal communication skills.
  
• Ability to prioritize and perform multiple high-priority tasks concurrently with minimal direction.
  
• Team player with the capacity to coordinate across departments
  

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
• HDHP medical plan with generous employer contributions towards an HSA
  
• 401(k) Retirement Plan with matching employer contributions
  
• Open Time Off
  
• Generous Holiday Schedule + 5 floating holidays
  
• 18 weeks of paid parental leave
  
• Subsidized commuter benefits programs
  
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
• 1 Volunteer days per year
  
• Employee Stock Purchase Plan (ESPP) w/ employee discount
  

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

2nd.MD

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