Sales Support Associate -Monroe, LA; Denver, CO;
Lumen

The Role

The Sales Support Associate will be responsible for developing a comprehensive understanding of Lumen’s internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. The Sales Support Associate will support the sales team by driving rapid responses from internal teams via these processes and systems as prioritized by Sales Management.

The Main Responsibilities

• Will provide direct sales support by utilizing a variety of organizational and project management skills.
• Manage required responses and forms from multiple teams during order preparation
• Perform administrative changes to internal quoting system including workbook order entry. Assist sales team with pricing and quoting group requests and sales credit verifications.
• Partner with Business Process Engineering group to identify areas of process improvement.
• Assist in sales funnel management by identifying committed sales.
• Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.
• Facilitate service inventory investigation.
• Schedule follow up customer meeting. Coordinate customer attendance for local events.
• Provide support to sales staff as needed.

What We Look For in a Candidate

Basic Qualifications

• Ability to perform multiple tasks
• Verbal and written communication skills necessary to fulfill basic duties of the role.

Preferred Qualifications

• Up to 2 years' experience in the area of sales or marketing support
• Ability to work with senior management to complete assigned tasks on time with minimal supervision.
• Ability to work with complex databases and systems
• Experience with Salesforce and Excel applications
• Ability to prioritize multiple projects in a dynamic and fast paced environment.
• Detail oriented, self-motivated, pro-active, and results-oriented professional
• Develop effective working relationships with peers, sales team and across organizational lines.
• Excellent interpersonal, verbal and written communication skills

What to Expect Next

Based on your job application information you may be given the opportunity to complete an online assessment immediately after applying. Completion of the online assessment is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the assessment. We strongly recommend that you complete this within 5 days of your application date. ​