RN\/LVN\/LPN Clinic Operations Healthcare Trainer - San Antonio

San Antonio, Texas

Posted in Insurance

This job has expired.

Job Info


Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.


As a Clinical Trainer, you will create, implement and train processes and programs to ensure the staff and facilities in emerging markets are fully prepared for successful operations.

Job Functions:

  • Plans, coordinates, and implements all aspects of training programs for participants throughout the organization, including but not limited to instructor-led and virtual instructor-led training.
  • Selects appropriate materials. Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.
  • Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance.
  • Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.
  • Evaluates the relevance of online resources to complement the facilitated experience in the fields as appropriate.
  • Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
  • Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
  • Follows established guidelines/procedures.
Required Qualifications
  • Bachelor's degree or equivalent experience
  • Clinical background (RN, LVN/LPN)
  • Proven interpersonal and clinical skills with the ability to interface and train effectively both internally and externally with a wide range of people including physicians and clinic office staff, including workflows in EMR
  • Experience with eClinical Works
  • 2 years' experience training core roles in a clinic (i.e - Center Administrators, Front office staff, Medical assistants, Medical coders, etc)
  • Proficiency in Microsoft Office applications including Outlook, PowerPoint, Microsoft Project
Preferred Qualifications
  • Master's Degree
  • Previous Lead role as an MA or Training core clinic roles in a value-based care setting
  • Understanding of curriculum design and adult learning principles
  • Experience using a wide variety of training tools to effectively facilitate to a wide audience.
  • Experience managing projects or processes

Additional Information
  • Travel < 75%; Markets include San Antonio, Corpus Christi, and El Paso. Will be reimbursed for mileage.

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone, and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Additional Information

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:
  • Provide proof of full vaccinationor commit totesting protocolsOR
  • Provide proof of applicable exemption including any required supporting documentation
Medical, religious,stateand remote-only work exemptions areavailable.

Scheduled Weekly Hours


This job has expired.

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