Job Info
We have an opening in our Revenue Services department for an Revenue Services Supervisor. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).
Job Description
The Revenue Services Supervisor is responsible for providing world classservice to Connecticut Water customers by directing, assisting and coordinatingin the functional operation of the Company's Meter Reading Schedule, Customer Billing,Accounts Receivable, and Payments Department collectively.
The Revenue Services Supervisor isresponsible to develop, manage, and train the AR & Billing Team inconjunction with corporate short and long range plans, to ensure the highestlevel of customer satisfaction consistent with applicable statutes andregulations to continue to expand use of technology to improve service to theconsumer while increasing productivity.
The RevenueServices Supervisor will recognize the following core values in fulfillingtheir job responsibilities: honesty,trust, respect, communication, teamwork, personal accountability, and apositive attitude and will demonstrate these values through their leadership.
- Provides overall direction, coordination, support, and evaluation of staff, including hiring, training, employee development and PMP reviews.
- Oversees and coordinates the review and analysis of the business needs of the customer's information system users and managers, evaluates these requirements and develops solutions and a plan to implement them.
- Assists and coordinates ongoing maintenance and review of existing applications as well as new applications and programs, identifies problems, develops appropriate solutions, rectifies problems and trains employees in order to avoid reoccurrences of these problems.
- Coordinate back up coverage for all functional areas of the department to eliminate single points of failure.
- Provides or directs othersto provide front-line help desk service to end-users for the UCIS system. Schedules, plans and conducts trainingclasses
- Interpret customer records and account history to respond to customer inquiries and complaints that are escalated to the Supervisor.
A/R Services
- Oversees the A/R Receivable and Payment activities for Regulated and Non-Regulated Customers. Researches and provides guidance regarding implementation of measures to comply with changes to PURA Regulations.
- Assists in weekly, monthly, quarterly, and annual closing of A/R Receivables to G/L Accounts and the reconciliations related to A/R Receivables, Write Offs, Refunds, and Balance/Payment Transfers and provide corrections or explanations when needed.
- Directs the work of the Revenue Services (AR Services) Representatives to coordinate the daily process of A/R Services and Payments.
- Provides or directs the review,test and implementation of new A/R changes, new procedures, and new companies tothe CIS system including accuracy of data conversion. Continue to support the acquisition of newcompanies after the implementation date
Billing Services
- Directs the workof the Customer Account Representatives, Customer Account Analyst and Meter Billing Specialists to coordinate thedaily review of the billing process including meter read export/import, meterread manager process, billing manager process through proof, exceptions,posting, reports, statements and customer communication such as highconsumption and estimate letters. Direct and review complex billing problems, integrityreports and problem accounts.
- Provides or directs the review, test and implementation of new billing rate changes, new procedures, and new companies billing systems to the CWC billing system including accuracy of data conversion.
- Verifies the accuracy of data transfers and data conversions. Develops and monitors testing scenarios and methodology in order to certify effectiveness of the application processes.
- Assists in the preparation of the Bill Analysis, Schedule E including reconciliations and other supporting analysis. Respond to additional requests from Accounting, Consulting Services or Interrogatories from PURA when needed.
All Functions
- Directs and coordinates analysis and designs program logic, screen layouts, reports, and testing criteria to support development of new enhanced applications. Performs application design tasks, tests and evaluates new processes and assists in the implementation of new systems. Prepares documentation to support systems and applications
- Verifies the accuracy of data transfers and data conversions. Develops and monitors testing scenarios and methodology in order to certify effectiveness of the application processes.
- Prepares a variety of reports, including monthly, quarterly and annual reports to provide statistical information of AR Services and the billing activity of Billing Services.
- Prepare and manages the expense budget, analyze and approve vendor invoices, provide statistical data to assist in the overall status review of the A/R Applications as well as other reports to reconcile the G/L to the A/R and Billing Applications.
- Develop metrics, analyze data and report to management to improve productivity, drive operational cost reductions.
- Review and update process/control changes to the Narratives from A/R perspective. Provides support for ongoing audit and SOX requests from the External Auditors. Ensure all Internal and External Controls requirements are met in A/R Services.
- Individual must have a thorough knowledge of Company Rules and Regulations and State Regulations, in order to provide resolution for complex customer issues due to the application process of A/R Services and Payments.
- Additional responsibilities as assigned.
Minimum Qualification
- Bachelors of Science Degree or a related field
- 3-5 years' experience in Utility Billing/CIS System applications.
- Supervisor experience a plus
- Excellent communication, interpersonal, and organizational skills.
- Excellent customer service skills.
- Knowledge of regulatory requirements.
- Knowledge of regulatory requirements.
- Ability to work independently and exercise judgment.
- Ability to promote a team environment.
- Requires technical background in automated billingsystems, coupled with excellent analytical skills, ability to research andinterpret data, and ability to document and monitor procedures.
- Must be proficient in Microsoft Office applicationsincluding Word and Excel.
- Attention to detail critical in all aspects ofduties is required.
- Valid Driver's License.
Primary Work Location
93 West Main Street, Clinton, CT, 06413
United States
Work Environment and Physical Demands Code
I - Indoor
This job has expired.
