Retail Services Manager - Illini Union (167949)
University of Illinois

Job Info

---

Job Details

Description:

Retail Services Manager - Rec Room & Quad Shop

Illini Union

University of Illinois at Urbana-Champaign

Applications are now being accepted for the Retail Services Manager - Rec Room & Quad Shop position for Illini Union at the University of Illinois at Urbana-Champaign.

As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward this vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all our students.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.

PRIMARY POSITION FUNCTION/SUMMARY:

The position directs the operations of the Illini Union Rec Room and Quad Shop by setting priorities and managing human capital and financial resources.

DUTIES AND RESPONSIBILITIES:

• Management
  • Provides leadership and day-to-day management for the Illini Union Rec Room and Quad Shop.
  • Hires, trains, evaluates, and supervises permanent and student employees.
  • Establishes, implements, and evaluates operating procedures and staff training to achieve excellent hospitality service and operational efficiency.
  • Develops innovative business and programmatic opportunities, including night and weekend programs, via outreach and networking with campus departments, community, previous clients, and peers.
  • Responsible for developing marketing and promotion schedules for the operations.
  • Prepares regular reports and annual summary of operations.
  • Actively participates in regular meetings, staff retreats, work teams and special projects.
• Financial Oversight
  • Oversees departmental budget development, financial management of resources and expenses, income goals, sales and promotions, pricing and cash handling related to the operations.
  • Manages and evaluates contracts with service providers and/or vendors? makes all expenditures within established Illini Union and University guidelines. Works with Illini Union Business Affairs and/or University's Purchasing Division as needed.
  • Selects products to be offered and services/programs to be offered within budgetary parameters.
  • Manages inventory levels for both locations using sales reports, inventory records, and turnover figures to maximize sales while maintaining adequate stock levels.
  • Prepares and submits all required financial reports.
• Operations
  • Investigates and recommends new services/programs and/or products to respond to customer demand and to remain competitive with area offerings.
  • Collects and/or analyzes market research related to University of Illinois students, faculty, staff, and guests to determine appropriate product mix, programs, and service needs.
  • Participates in development and implementation of short and long-range strategic planning goals and assessment.
  • Coordinates efforts to maintain facilities through effective housekeeping, preventive maintenance programs, equipment repair and replacement, etc.
  • Maintains equipment records to ensure working equipment for efficiency and performance in all areas.
  • Develops, implements, and evaluates safety, security, and sanitation procedures for the operations.
• Miscellaneous
  • Performs other duties and responsibilities as assigned.

QUALIFICATIONS

Required:

• Bachelor's degree in business administration, management, or other closely related fields.
• Three years of professional business, financial, and/or managerial work experience in a retail and/or recreational services.
• Illinois Certified Food Protection Manager (CFPM) for the State of Illinois is required or will be required to certify within 90 days of hire.

Preferred:

• Experience managing a recreational center, food and beverage operation, bowling/billiards operation, or similar setting.

Knowledge, Skills, and Abilities:

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques and coordination of people and resources
• Ability to identify trends and review related information to develop and evaluate options and implement solutions.
• Knowledge of marketing/promotions for retail operations is preferred.

Environmental Demands:

• Weekend and evening work will be required based on operational need.
• Incumbent will have direct contact with university affiliated individuals and the general public.
• Position supervises full-time and student employees.

SALARY AND APPOINTMENT INFORMATION
This is a full-time Civil Service Business/Administrative Associate position appointed on a [12]-month service basis. The expected start date is as soon as possible after July 6, 2022. Salary is commensurate with experience.

To Apply:

Applications must be received by July 6, 2022. Apply for this position using the "Apply for Position" button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three references.

In order to be considered as a transfer candidate, you must apply for this position using the "Apply for Position" button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Illini Union Human Resources and Administrative Shared Services at iustaffdevelopment@illinois.edu or at 217-333-3660. For questions about the application process, please contact 217-333-2137.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. Convictions are not a bar to employment. Other preemployment assessments may be required, depending on the classification of Civil Service employment.

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

College Name or Administrative Unit:

Illini Union

Category:

2-Administrative

Title:

Retail Services Manager - Illini Union (167949)

Open Date:

06/23/2022

Close Date:

07/06/2022

Organization Name:

Illini Union-Oper

This job has expired.