Retail Representative
Hargray Communications Group, Inc.

Hilton Head Island, South Carolina

Posted in Telecommunications


This job has expired.

Job Info


General Description of Position:

 

The Retail Representative will build and maintain the customer base by providing quality service.  Increase the net customer base by providing quality sales/support of telecommunications products to new and existing customers whom walk-in or call-in.   Maintains a polite, professional, and positive attitude to convey a helpful friendly Company image to the community.        

 

Duties and Responsibilities:

  • Greets and serves walk in customers and conducts out-bound calling to secure new customers or provide upgraded services to existing customers.
  • Identifies sales opportunities and achieves monthly quota.
  • Presents a suite of products and services offered to potential and existing customers, leads negotiations, coordinates decision-making process, and overcomes objections to closure.
  • Establishes, develops and maintains relationships with current customers and prospective customers.
  • Demonstrates products to customers and provides training on the use of products sold.
  • Analyzes, researches, resolves, refers and follows up on customer needs regarding services and billing in an expedient and professional manner.
  • Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.
  • Communicates independently, effectively, clearly and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships.
  • Handles customers’ requests by phone, online chat, fax, e-mail and mail.
  • Provides management with information regarding trends related to customer needs, problems, interests and competitive activities.
  • Keeps abreast of current company and industry trends and practices as they relate to sales & customer service and makes appropriate recommendations to management.
  • Participates in company-sponsored activities during non-business hours.
  • Accepts payments for products and services. Completes tasks by processing transactions through the cash register, and providing the customer with the receipt.
  • Disperses to and receives inventory from existing customers.
  • Maintains an accurate cash fund. Counts the cash fund in and out, reconciles the daily receipts, and reconciles the cash drawer.
  • Provides training and assistance for new employees; participates in cross training.
  • Performs other related duties as assigned to ensure effective operation of department.

 



 Minimum Qualifications:

 

  • Bachelor’s degree or equivalent experience
  • Minimum of 3 years’ sales and customer service experience preferably in telecommunications and/or wireless industry
  • Excellent customer service skills, including cashier experience.
  • Basic computer and office skills, including calculators, fax, etc.
  • Ability to work extended hours schedule, Monday through Saturday.
  • Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both verbally and in writing

EOE/ Disability


This job has expired.

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