Resident Service Coordinator, McGivney Bethune
Trinity Health Senior Communities

Job Info

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Employment Type:
Full time
Shift:
Day Shift

Description:

The primary purpose of your job position is to identify and assess individual needs of residents who appear to meet established definitions of frailty and establish/maintain linkages to supported services. Monitor the delivery of supportive services and advocate for changes in services desired or required by the resident., under the supervision of the Housing Manager/Designee.

ESSENTIAL FUNCTIONS
1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities in behaviors, practices, and decisions.
2. Consistently demonstrate (leads by example) THSC Values to all internal and external customers (residents, visitors, volunteers, and employees.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the office.
3. Execute assignments in a culture that is shared and collaborative across all divisions within THSC.
4. Perform all assigned tasks in accordance with our established policies and procedures, and as instructed by your supervisors. Follow work assignments, and/or work schedules in completing and performing your assigned tasks.
5. Promote and maintain collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus and resolving conflicts.
6. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, THSC Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
7. In light of a disaster will know your disaster recovery, crisis management and business continuity plans and act within your role that is developed within the business continuity plan. Which may include working at another location, remotely from home, and maintaining constant contact with key personnel.
8. Provide general assistance and advocacy related to supportive and social services of all residents.
9. Provide up to date information and clarification regarding programs such as Medicare, Medicaid, entitlement/ formal supportive services, and other social services.
10. Maintain linkages with community resources in order to remain current regarding information and services available to address resident needs.
11. Act as liaison with local care providers and hospitals to ensure successful discharge from care facilities and transition to return residents to their apartments.
12. Work cooperatively with residents and their families when planning for relocation to nursing home or other long-term care facility.
13. Promote a positive social climate that fosters residents' psychosocial well-being by developing, implementing and monitoring educational and therapeutic programs for resident participation.

MINIMUM QUALIFICATIONS
1. Must possess a Bachelor's degree in human services, human development, gerontology, sociology, social work or a related field.
2. Knowledge of the aging network, normal and pathological aging processes, and intervention techniques is preferred.
3. Must possess crisis intervention skills.
4. Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgment.
5. Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment is required. Able to communicate effectively with individuals and groups representing diverse perspectives.
6. Possesses a high degree of personal accountability, responsibility and independent decision making abilities with the skills to interpret programs, goals, objectives, policies and procedures of the organization in line with mission, vision, and philosophy of THSC.
7. Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem solving skills.
8. Ability to research, analyze and assimilate information from various on-site or virtual sources based on technical and experience based knowledge. Must exhibit critical thinking skills and possess the ability to prioritize workload.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

This job has expired.