REMOTE Software Support Specialist - $65k (Client Facing, SaaS)
CyberCoders

Job Info

REMOTE Software Support Specialist - $65k (Client Facing, SaaS) *Permanently 100% Remote, Must be East Coast*
*Job Title:* REMOTE Software Support Specialist - $65k (Client Facing, SaaS)
*Salary:* $50k- $65k Base + Equity, Bonus, Benefits, 401k
*Requirements:* Customer Service, Resolving Basic Tech Issues

Based in beautiful Providence, RI, we offer an intuitive web-based CRM for financial advisors.

Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales.

Our software integrates with leading FinTech brands. It enables them to manage their book of business, streamline their workflow, and grow their practice.

We just closed our Series B for $30MM, have been in business since 2012, and have 52 employees.

We are REMOTE first and our team is distributed throughout the country.

Due to growth, we are actively hiring a REMOTE IT Support Specialist with experience in the following:

- Comfort speaking with clients
- Resolving basic tech issues, such as:
- Email ticketing and password resets

We've hired several folks coming straight out of college with recent CS degrees or boot camp graduations!

You will be the first point of contact when our customers are having issues.

This includes things like not understanding how to use our software, questions on how to upload/format data, resetting passwords, and fairly straightforward technical support.

If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.
Top Reasons to Work with Us - *Remote:* Permanently 100% Remote
- *Compensation:* $50k- $65k Base + Equity, Bonus, Benefits, 401k
- *Equity:* big chunk of Series B equity
- *Ownership:* Take ownership of our DevOps lifecycle
- *Culture:* Modern, supportive start-up culture
What You Will Be Doing - Respond to customer issues via email or phone
- Process bug reports and feature requests
- Observe customer issues while screen-sharing
- Become an expert of customer FAQs
- Improve support processes
What You Need for this Position *Must Have/:*
- Customer Service
- Ability to do Things Like, Email Ticketing, Password Resets
What's In It for You *-$50k- $65k Base + Equity, Bonus, Benefits, 401k*
- Permanently remote
- Equity
- Vacation/PTO
- Medical
- Dental
- Vision
- Bonus
- 401k
So, if you are a REMOTE Software Support Specialist - $65k (Client Facing, SaaS) with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.