Remote Member Service Representative I
United Nations Federal Credit Union

New York, New York

Posted in Banking

This job has expired.

Job Info

Why join this team

This position is remote.

NYC Salary Range - $47,360 - $50,000 annually; compensation is commensurate to geographic location.

  • This is a unique opportunity to serve a diverse and multi-lingual membership base who serve the UN and its affiliates. You will facilitate a vast array of banking services, such as credit and debit cards, wires, and loans. Learn the financial industry, develop your customer service skills, and expand your career! We offer 100% remote work, training, a cohesive team environment where diversity and learning is an ongoing part of our culture, as well as a fast-paced department where service excellence is priority.
What you'll do
  • Utilize the service excellence model to provide a memorable member experience at each touchpoint.
  • Utilize the service excellence model to deepen connections with members to better understand their needs by asking effective questions, resolving inquiries and building relationships.
  • Utilize the service excellence model to become a trusted advisor to members by presenting the features and benefits of UNFCU's products and services that will best satisfy their current and future
  • Answer routine telephone calls as well as e-mail inquiries, web chat inquiries and written correspondence for UNFCU members; be a support for other departments within the organization.
  • Communicate effectively and provide appropriate information and responses to resolve issues and maintain loyalty. Investigate member account issues, determine action necessary to resolve the issue, and ensure that action is taken in a timely fashion and first contact resolution. Follow up to ensure that the issue is corrected, and keep members informed of the status of their issues.
What we're seeking
  • High School diploma, General Education Development (GED) certificate, or state-issued high school equivalent certificate
  • Some college coursework preferred but not required
  • Minimum two years of experience in a call center customer service role
  • Computer proficiency with intermediate Microsoft Word and Excel skills
  • Fluency in Spanish or French highly desired
What makes you stand out
  • Previous experience working in a call center
  • Ability to organize work, set priorities, and be dependable
  • Ability to achieve key performance indicator goals
  • Ability to multi-task and utilize multiple systems simultaneously
Who we are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

This job has expired.

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