Remote Customer Experience and Marketing Operations Senior Manager
CSAA Insurance Group, a AAA Insurer

Job Info

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We are actively hiring for a Remote Customer Experience and Marketing Operations Senior Manager! Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

We are looking for motivated, innovative individuals, who think big and move fast with a passion for service excellence.

Essential responsibilities

• Collaborate with Customer Experience and Marketing (CE&M) Division Leadership Team (DLT) team to build a strategic and dynamic roadmap of initiatives and map connection points between departments and across the organization, leading to increased productivity and efficiency.
• Serve as the Center of Excellence and Quarterback coach for departmental project leads to ensure coordination across projects and implementation of consistent processes, tools and methodologies.
• Facilitate Customer Experience & Marketing prioritization process by developing and leading the operational and strategic process.
• Determine appropriate resource allocation and engagement model for each initiative to achieve maximum results, increase overall efficiency, further evolve the division and provide increased opportunity for team growth and development.
• May represent Customer Experience and Marketing division in strategic organizational initiatives.
• Lead and maintain a consistent list of process improvements; identifying resources needed to implement.
• Leads team change management and project management practice in CE&M.

What would make us excited about you

• Bachelor's degree (BA/BS) in related area and Masters preferred. High school diploma/GED required.
• 10+ years' experience in a marketing discipline, preferably marketing operations required.
• Credentialed or equivalent experience in project management and change management.
• Strong understanding of systematic prioritization, capacity planning and initiative road-mapping.
• Outstanding interpersonal and negotiation skills.
• Strong people leader who can build and lead a vision.

Why join us

• Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.
• Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.
• Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

Let's work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact TalentAcquisition@csaa.com.

CSAA Insurance Group is an equal opportunity employer.

In compliance of Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has a salary range of $129,795-$152,700 with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 18% of eligible pay.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.

#HP

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