Real Estate & Customer Experience Coordinator
Prologis

Job Info

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Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world's GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company's global asset portfolio to provide our customers solutions that address today's warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.

Job Title:
Real Estate & Customer Experience Coordinator

Company:

Prologis

A day in the life

As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 7.7 million square feet of industrial buildings in the Central Texas (Austin & San Antonio) market. Our customer base is diverse and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they'll balance multiple priorities and respond to internal and external customer needs. This role will be based in Austin, TX.

Key responsibilities include:

• Provide operational and communications support to enable the CET to dedicate more time to meeting their customers' needs.
• Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.
• Assist with the customer move-in/move-out process to include transfer of utilities, welcome packages, etc.
• Assist with annual operating expense reconciliation
• Coordinates and maintain vendor contracts and payments.
• Review and post monthly rent charges. Prepare annual payment schedules for tenant distribution.
• Maintain and update accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
• Enter work order tickets and process accounts payable in various programs.
• Process expense reports for Maintenance Technicians and RECX leaders.
• Work with property manager (Real Estate & Customer Experience Manager), maintenance technician, and vendors to coordinate the completion of work when maintenance requests are received or solve property management issues.
• Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.
• Travel to San Antonio market monthly or as needed.

Building blocks for success

Required:

• 3+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Good mathematical and analytical skills.
• Ability to take initiative to own tasks in a fast-paced environment
• Proficient knowledge Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and attention to detail.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Preferred:

• Valid driver's license and the ability to travel to multiple properties.
• Knowledge of CRM systems as Yardi and PeopleSoft.
• Familiarity with real estate processes, documentation, leases, and property management responsibilities.

Hiring Salary Range of: $26-$31 per hour. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

#LI-JM1
People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:
Full time

Location:
Austin, Texas

Additional Locations:

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