PSAP Services Technician
West Corporation

Job Info

---

For this opening we will consider candidates from the following locations: Roseville,CA,United States | ,CA,United States

Intrado is looking to hire a PSAP Services Tech in California to join our Life & Safety business segment.

Essential Duties:

• Responsible for participating in the installation of 911 call handling and dispatch systems
• Travel to customer sites for installation and troubleshooting of software and hardware
• Provide onsite training for all assigned products
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
• Provide remote support to the customers as needed
• Monitor and update ticketing systems though issue resolution
• Attend project calls when designated as the assigned technician

Education:

• High school diploma or GED required
  • Bachelor's degree from an accredited college or university in MIS or Computer Science preferred

Experience:

Applicant for this job will be expected to meet the following minimum qualifications.

• Minimum 2 years of technical customer service experience required
  • Minimum one year installation or software training experience preferred
• Minimum 2 years experience with networking, Windows based servers and workstations required
• Minimum 1 year experience with Oracle and SQL preferred
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
• Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45, etc.) preferred
• Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
• Basic knowledge of Word and Excel required

Travel:

• 75% or more of the time

Compensation:

• Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!
• This role is eligible for premium pay (overtime and on-call)

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

This job has expired.