Program Manager, Customer Immersion
Meta

Job Info

The successful candidate will join the Global Product Services (GPS) team within Meta's Global Operations (GO) organization, dedicated to building a service engine that solves today's customers problems and prevents tomorrow's. The team combines deep product expertise with operational and analytical skills to design and manage scalable processes that support millions of advertisers across multiple products. GPS is made up of multiple teams that focus on connecting product teams with customers, alpha/beta product testing, and providing operational and technical support for business products.A Customer Immersion is a series of conversations that bring product teams and customers together around a focused topic, driving product development by creating a better understanding of real-life business challenges, market opportunities and industry insights. The management of the immersion experiences is critical in providing learning opportunities for our product teams, and in fostering mutually valuable exchanges between our partners and Facebook.As an Immersion Program Manager, you will partner with product teams (Product Marketing Managers, Product Managers, Designers, Researchers, Engineers, and others) to provide best in class end-to-end operational and strategic support to enable seamless and high-quality engagements with businesses. You will prioritize immersion requests and manage immersion execution, allowing FB product teams to connect with clients around the globe and creating a platform for business to share insights.

Program Manager, Customer Immersion Responsibilities:

• Run cross-functional virtual meetings to understand immersion goals and to prepare teams for direct client interactions
• Work with our Sales teams to identify appropriate clients for each client meeting
• Work directly with clients to coordinate scheduling of client meetings and set expectations
• Compile key product and market information into client briefs and immersion prep documents
• Work with vendors to provide in market translation support
• Coordinate and lead team debrief sessions
• Communicate proactively to mitigate challenges, roadblocks in immersion preparation
• Simultaneously manage multiple immersion projects on different product teams

Minimum Qualifications:

• 2+ years of experience working in Operations, Strategy Consulting, or Program Management
• Bachelor's degree
• Experience managing relationships in an organization both internally and externally
• Communication skills and experience collaborating with a team and cross-functional partners
• Experience organizing project plans, setting priorities and developing timelines

Preferred Qualifications:

• Experience in Sales or Advertising
• Experience working in a fast-paced, ambiguous environment

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