Job Info

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Position:

Program Management - Manager

Job Description:

What You'll Do:

• Manage and oversee the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties.
• Manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Manage return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
• Assign, design and create new processes for special services/programs for customer. Manages market research to determine special pricing for non- standard items in the interests of ensuring appropriate profit margins are reached and maintained.
• Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.
• Drive continuous improvement within the organization. Be a champion for innovation and focused on driving efficiencies
• Analyze, develop and execute inventory plans, product life cycles, new technologies, performance standards and improvements based upon established goals and periodic status reports.
• Establish and maintain current purchasing and inventory processes to provide seamless service.
• Participate in the development and execution of an asset and inventory business plan.
• Analyze risks and opportunities from emerging products and channel trends and seize segment opportunities per plan.
• Create a professional working relationship with the supplier and internal service providers in order to gain market share.
  
  

What We Are Looking For:

• Bachelor's degree or equivalent experience
• Must have had direct manager responsibility for a team of 8-10 or more
• Proven experience managing and improving team performance
• Experience managing the sales order process and electronic component inventory
• Experience in Supply Chain/Distribution Sales
• Ability to thrive in fast-paced, high-volume work environment
• Ability to travel domestically up to 20%
• Proficient with MS Office and multiple systems and applications
• Intermediate Excel including VLOOKUP and Pivot tables required

$135,002.70 - $165,003.30

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type:

Full time

Job Category:

Product Management & Supplier Marketing

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

This job has expired.