Program Director - Workers Compensation - Remote
PMA Companies

Job Info

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Provides strategic leadership and direction to execute client's objectives and program goals. This position is responsible for client retention, growth of revenue, evaluation and delivery of additional services to the customer, client satisfaction, and overall oversight of a jumbo program. Provides leadership to complex local or national customer programs requiring a high degree of customization and superior execution to ensure retention. Ensures delivery of timely, high quality customer service.

Responsibilities:

• Develops, recommends and implements short and long-range objectives consistent with client's business goals, guidelines and programs.
• Evaluates program trends and provides recommendations and consultation to the customer to help improve outcomes.
• Delivers stewardships and assists customers with interpretation of data analytics specific to their program.
• Serves as a focal point of contact for the customer and as an internal liaison for all departments; facilitates implementation of projects to meet customer's objectives.
• Responsible for a successful customer transition and implementation into the PMA Companies' environment.
• Resolves all customer service issues to client's satisfaction.
• Supervises all personnel reporting to this position; provides coaching and performance management as needed.
• Provides oversight and guidance to all internal parties associated with the program with direct and indirect reporting lines; ensures complete program coordination and successful execution.
• Maintains internal metrics and analytics to track key result areas.
• Demonstrate extensive expertise of operational service delivery management focused on service quality, people, process, and technology.
• Attends all client meetings and other events as required.
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

• Bachelor's degree or equivalent experience
• 10 or more years of Workers Compensation claims experience in positions of increasing responsibility required
• 2 or more years of account management / client services experience in a TPA setting with jumbo/large accounts required
• 5 years of management experience preferred
• Knowledge of PA claims regulations and understanding of applicable jurisdictional laws is required, additional states a plus
• Excellent verbal and written communication skills
• P&C professional designations a plus
• Ability to travel as needed to visit assigned accounts

This job has expired.