Professional, Client Success - Mortgage Solutions
CoreLogic Solutions, LLC

Job Info

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Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:

The Client Success role is responsible for developing customer relationships that promote retention and loyalty. They work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Client Success role act as an advocate for the customer and can provide the company with the voice of the customer. The role may provide technical support to customers with the goal of keeping customers satisfied.

What You'll Be Doing:

• Ensures all customers are fully engaged and getting the value they expect from the products
• Executes meetings and events to educate and guide customers on products and services and its benefits to support customer buying selection
• Acts as a client advocate and may give input into process improvements, product design or additional tools customers need
• May help customers plan and understand the best ways to utilize their products based on the customer's business needs.
• Notifies process problems and challenges to the appropriate departments
• Follows procedures that optimize the customer experience.
• Updates and documents activities for new accounts into systems in an accurate and timely manner.
• Ensure at-risk customers are retained
• May gather feedback from customers and analyze customer data to identify the best practices
• May uncover sales leads that are handed off to sales and partners with sales to retain clients

What's in it For You:

• A casual, fun working environment, where you can be part of bringing some of the most ground-breaking predictive products to market, alongside a team that's as passionate as you are about this stuff
• Hybrid working model- 1 day in office and 4 days remote
• Competitive base, bonus, and benefits!
• Career path for continued professional growth.
• Best- in- class account management training and leaders that care about your professional growth!
• Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Qualifications:

• Minimum of 2 yrs of account management or customer service experience
• The desire to provide customers with exceptional customer support
• Technical aptitude and ability to become an expert in the product being sold
• Desire to learn in-depth knowledge of the customer and to advocate on their behalf
• Knowledge of customer service practices
• Proficient in Microsoft Office Suite, specifically Excel and PowerPoint

• Experience with Customer Relationship Management (CRM) software such as Oracle or Salesforce a plus

Annual Pay Range:
44,812 - 56,014 USD

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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