Product Support Specialist
CAI

Job Info

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Product Support Specialist
Req number:
R1925
Employment type:
Full time
Worksite flexibility:
Onsite
Job Summary
As the Product Specialist, you will provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system.
Job Description

We are looking for a Product Specialist to provide data entry of Medicaid Renewal applications. This position will be full-time and on-site.

What You'll Do

• Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance
  
• Follow all CAI and State Security requirements
  
• Access available computer inquiry systems to obtain necessary verifications
  
• Onboard new clients with an "intake" questionnaire to assess an applicant's eligibility for Medicaid benefits
  
• Analyze the applicant's financial data, and input calculations into eligibility system
  
• Conduct client interviews to obtain and exchange general and sensitive information for the purpose of determining eligibility
  
• Work closely with the client to securely collect application documents via digital files (pdf, jpg, etc.)
  
• Document all case management details using eligibility system
  
• Attend one on ones and staff meetings to stay informed about processes and procedures
  
• Perform added case management responsibilities as needed
  

What You'll Need

Required:

• High school diploma or equivalent
  
• One year data entry experience
  
• One year customer service experience
  
• Strong proficiency with Microsoft Office Suite
  
• Outstanding organization skills with strong attention to detail
  
• Ability to analyze financial calculations
  
• Ability to problem solve
  
• Strong written and verbal communication skills
  
• Fluent in English
  
• Responsible and independent individual that wants to make a difference in the community, working in a team-oriented environment
  
• Transportation to/from office, dependable and on-time
  
• Be available to work a minimum of a Saturday a month, if necessary
  

Preferred:

• Knowledge of Medicaid or Public Programs of Assistance eligibility
  
• Strong written and Bilingual communication skills
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

This job has expired.