Product Marketer
West Corporation

San Francisco, California

Posted in Telecommunications
17 days ago

This job has expired.

Job Info

For this opening we will consider candidates from the following locations: Toronto, CA | Boston,MA,US;Chicago,IL,US;El Segundo,CA,US;New York,NY,US;San Francisco,CA,US

Intrado Digital Media is hiring a Product Marketer. The Product Marketer can be based in our office in Toronto, Boston, New York City, Chicago, San Francisco or El Segundo. The Product Manager will be responsible for a variety of activities in planning, developing and coordinating the marketing
efforts for assigned products during all stages of the product lifecycle; manage vendor
relationships and updates to all vendor documentation in a timely and accurate manner; define
and implement processes to support product offers from implementation to billing; communicate
product needs and direction to the product development team; manage new releases and
upgrades, including communication internally and externally; continually evaluate and improve
product offers bases on sales needs and customer requests; assist in creating internal training to
support new releases while adhering to policies and procedure.

Product Marketing Function - Plan, develop, and coordinate the marketing efforts for
assigned products during all stages of the product lifecycle
* Work with business units and development to define product offerings and requirements
* Communicate product needs and direction to the product development team
* Work with Marketing Department to create product collateral and presentations to support
sales efforts and to meet established business goals
* Continually evaluate and improve product offers based on sales needs and customer requests
* Establish and maintain a professional relationship with various vendors
* Responsible for assistance in and at times creation of quarterly product roadmap updates and
deliver to cross-functional teams
* May be required to write a Business Requirements Document to justify any major development
efforts related to product line supported
Project Assistance - Participate in the activities associated with a variety of departmental
projects ensuring established timelines are met
* Prepare reports, material and documentation as requested
* May update project plan
* Create and maintain organized project files
* Provide project lead with status reports throughout assigned projects detailing project status
and timeline
Problem Resolution - Proactively oversee the activities involved in quality resolution of
problems related to area of responsibility
* Respond with a sense of urgency to problems escalated to employee's level
* Escalate to supervisor any situation outside the employee's control that could adversely impact
the services being provided
* Place the highest priority on providing quality customer service by, ensuring the unique needs
of customers are met
* Ensure quality resolution and thorough and accurate documentation of customer issues
* Provide analysis and feedback to management staff and appropriate departments regarding
recurring problems, recommending improvements aimed at reducing future occurrences of
* Participate in creating, administering, and continuously updating procedures for resolution of
all related issues
Team Interface/Customer Service - Establish and maintain a professional relationship with
internal/external customers, team members and department contacts
* Cooperate with team members to meet goals or complete tasks
* Provide customer service that exceeds customer expectations
* Treat all internal/external customers, team members and department contacts with
* Escalate work flow and communication issues to supervisor
Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to
work near or around computers, telephones, and printers
*The nature of the work in this position is sedentary and the incumbent will be sitting most of the
*Essential physical functions of the job include typing, grasping, pulling hand over hand, and
repetitive motions to utilize general computer software/hardware continuously throughout the
work day
*Essential mental functions of this position include concentrating on tasks, reading information,
and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned - -
* The job description documents the general nature and level of work but is not intended to be a
comprehensive list of all activities, duties, and responsibilities required of job incumbents
* Consequently, job incumbents may be asked to perform other duties as required
* Also note, that reasonable accommodations may be made to enable individuals with disabilities
to perform the functions outlined above
* Please contact your local Employee Relations representative to request a review of any such

Applicant for this job will be expected to meet the following minimum qualifications.
* Bachelor's degree from an accredited college or university with major course work in
marketing, business administration, or a related field is required. Equivalent work
experience in a similar position may be substituted for educational requirements
* Minimum two years of software marketing and/or product management experience required
Based on area of assignment the following may be preferred:
* Sales experience with conferencing products
* Minimum 2 years' experience working with Collaboration, Webcasting, Video applications
* Minimum 1 year experience in digital media (streaming video, social media, mobile apps)
* Basic knowledge in technology preferred
* Intermediate knowledge of MS Word, Excel, and Power Point required

Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are INTRADO.

Equal Opportunity Employer/Veterans/Disabled

Don't forget to join our online talent community and "Like" Intrado Careers on Facebook to receive updates about exciting opportunities and network with other Intrado employees!

This job has expired.

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