Process Optimization Specialist
Slalom, LLC

Job Info

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Who You'll Work With

Our Business Advisory Services teams help organizations of all kinds redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes.

Slalom Boston is seeking an experienced Process Optimization Consultant to join our dynamic Business Advisory Services team. Our Process Optimization Consultants demonstrate empathy and active listening while asking insightful questions to visualize and redefine processes and operations. You will play a key role in bringing together cross-functional teams to create seamless end-to-end processes that promote efficiencies and enhance experiences. You are vital in connecting the dots across different functional and technical groups to achieve business goals as a united organization.

The Process Optimization Consultant also helps uncover the blind spots within an individual or shared process. You are responsible for ensuring that every stage of the process is being maintained, adjusted, measured, and enhanced to deliver the highest customer value. You see both the macro and micro of operations and can identify where improvements might be needed or add value, remove waste, and how technology may be employed to enhance said processes. The Process Optimization Consultant also plays a crucial role in operationalizing process improvements and ensuring the people executing the process understand their role.

What You'll Do

• Understand and assess the client's business to identify pain points and process improvement opportunities and recommended and/or design effective solutions to drive business benefits
• Develop clear processes that are documented, compliant, updated and communicated across the organization
• Work with cross functional leads to provide visibility into end-to-end process, stage handoffs, and value added at each stage. Understands the strategic vision of the business and develops future roadmaps that are aligned to the strategy
• Craft a vision for future state processes and solicit buy in from senior level executives
• Conduct gap assessments to evaluate opportunities and value of process improvements. Determines what processes need to be developed or optimized and prioritized accordingly
• Align process to organizational goals and incorporates data metrics to measure value added at each stage of the process
• Work closely with cross-functional leaders to share data and insights collected from process metrics. Provides process-related perspectives into areas that may require further discovery and/or analysis
• Work closely with technology teams to determine what process changes will occur due to the roll out of new tools and systems
• Work closely with training and change consultants or stakeholders to coordinate the rollout and adoption of new processes and tools
• Build trust by leading with empathy and active listening, finding commonality among diverse stakeholders

What You'll Bring

• Growth mindset for helping you learn and develop as a well-rounded consultant and being open to new challenges and growth opportunities.
• An attitude that supports the delivery of high-quality work for our clients, including the ability to put yourself in our clients' shoes, as well as a continuous improvement mindset to ensure we are always bringing the most value to our clients.
• 4+ years of process analysis, design, and optimization leveraging process optimization tools and techniques such as Value Stream Mapping, SIPOC, DMAIC, and User-Centered Design
• An understanding and application of continuous process improvement methods and tools
• Ability to facilitate and lead process definition sessions or elicit business requirements and business rules leading
• Ability to apply and leverage root cause analysis and structured problem-solving techniques
• Strong meeting and workshop facilitation experience to elicit and document business or functional requirements and business rules
• Understanding of process automation, process mining, business process management concepts and trends, and an awareness of change management methodologies

Position located in Boston, MA. No relocation provided.

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 41 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 12,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized byemployees as a best place to work. Learn more at slalom.com.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud it invests in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.

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